Christopher Starks Jr.
Valley Stream,NY
Summary
Results-driven Account Manager with proven success in managing client relationships, driving client retention, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
9
9
years of professional experience
Work History
Account Manager
Equativ
New York, NY
06.2023 - 12.2024
- Acted as main point of contact in matters relating to client concerns and needs.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed client data and identified opportunities for growth.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Utilized problem-solving skills when dealing with difficult customers.
- Addressed customer questions and concerns regarding products and services.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
Life & Safety Coordinator
Johnson Controls
Totowa, NJ
01.2021 - 05.2023
- Responsible for managing, testing, and programming for 300+ sites throughout the state of New Jersey in accordance to NFPA 72 code
- Manage the organization and conduction of reporting through Xaap which allows the customer to view all inventory within their site
- Verify date and use of devices through NFPA72 code dating, authorizing a quota through Velocity that permits the customer to upgrade software and installations on site, and submitting leads to Sales representatives for customers who are still undecided on contracts in the future
- Involved in leadership roles for over 120 sites, training new hires on how to use our reporting and quota system, as well as overseeing testing operations
- Position requires teams thus supervising multiple employees at once
- The first point of contact for customers when leading a site via email, phone, and in person contact when establishing scheduling and meetings
- Skills: Microsoft Outlook, Word, Excel, PowerPoint, Velocity Quoting, Xaap Reporting, and Adobe photoshop
Combat Engineer
United States Army
11.2015 - 07.2021
- Through time and service, all trainings and classes were completed in a punctual manner and provided test scores higher than required resulting in my immediate promotion to the rank of Specialist
- Four promotions are required to reach Specialist
- Once rank of Specialist was obtained, new standards were implemented to ensure ranking was deserved
- In one year, I received three awards and two certificates for outstanding service from the Major of my company
- That year, all recognition resulted in my promotion to the position of Team Leader which is typically meant only for the rank of Sergeant which is a rank above mine
- For 2 years including one year for a deployment in Bahrain, Middle East I held this position until my contract had reached its expiration
- Trained and oversaw all operations and missions for my team of five out of ten, making sure they met requirements in accordance with military standards i.e
- Being on time and equipped with proper gear
- Oversaw missions from operations center placing soldiers at posts and patrols strategically, while creating reports, briefings, and debriefings which then would be displayed to my superiors
- Required attentive and clear, consistent communication to all soldiers within my platoon and others
- Without the proper communications our missions would surely be compromised
- As a Team leader a higher standard than the soldiers you lead must be met which holds separate requirements and duties
- Team building amongst these responsibilities is a core requirement and the most important
- Certification and Awards:
- Fort Leonard Wood, Missouri November 2015-March 2016 BCT/AIT Ribbon and Graduation
- Sharpshooter and Expert Grenadier Medal for outstanding performance with position required weaponry
- Fort Pickett, Virginia July 2018 For exemplary dedication, hard work, and motivation during Pre-deployment training
- Bahrain, Middle East December 2018-December 2019 Army Achievement Medal for outstanding performance and leadership during deployment
- End of Service Contract Honorable discharge
Education
Bachelor’s - Criminal Justice
Montclair State University
Montclair, NJ01-2019
Skills
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Excel Proficiency
- Skilled in Creating Engaging Presentations
- KPI Analysis Reporting
- Customer relationships
- Building Client Relationships
- Adobe Photoshop
Phone
Cell: (201-362-5812)
Timeline
Account Manager
Equativ
06.2023 - 12.2024
Life & Safety Coordinator
Johnson Controls
01.2021 - 05.2023
Combat Engineer
United States Army
11.2015 - 07.2021
Bachelor’s - Criminal Justice
Montclair State University
Similar Profiles
Behr ValerieBehr Valerie
VP Demand Partnership EU at EquativVP Demand Partnership EU at Equativ
Michael HenryMichael Henry
Front End Supervisor at TargetFront End Supervisor at Target
MIchaelle DevalcinMIchaelle Devalcin
Barista at StarbucksBarista at Starbucks