ASHLEY LEWIS
Posen,MI
Summary
Experienced sales and marketing professional with a strong background in customer service, time management, and brand promotion. Skilled in troubleshooting problems and developing successful solutions. Adept at cultivating positive relationships and exceeding goals through excellent verbal and written communication. Committed to delivering exceptional service and consistently surpassing expectations.
Overview
13
13
years of professional experience
Work History
Account Manager
Overture Promotions
Waukegan, IL
05.2023 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Freelance Sales and Marketing Consultant
Multiple
01.2019 - 04.2023
- Created marketing collateral and branded merchandise for diverse marketing needs
- Established brand strategies and promoted external recognition
- Enhanced marketing success by recommending tactical adjustments and updates based on current industry trends
- Produced new ideas for company branding, promotional campaigns and marketing communications
- Created unique apparel for special events and ongoing business promotion
Account Executive/Brand Specialist
BrandIQ
Webster, Texas
01.2018 - 12.2018
- Created and delivered formal written and verbal presentations to clients
- Demonstrated product knowledge and value to customers
- Qualified new prospects from inbound and outbound generated leads
- Estimated and quoted prices, credit or contract terms and delivery dates
- Captured sales through effective product demonstrations and persuasive communication skills
- Recommended solutions to clients based on their needs
- Networked to establish contact with business prospects
- Conducted cold calling to present company offerings to potential customers
Account Manager
BDA
Troy, Michigan
06.2015 - 05.2017
- Exceeded sales targets through effective account management.
- Drove brand awareness and promotion to enhance customer experiences and drive sales
- Attended client meetings, trade shows and industry association meetings to promote business
- Established relationships with existing clients while developing strategies to build new clientele
- Conducted presentations to provide overview of services, virtually and in person
- Delivered polished and professional sales presentations to individual clients and groups
Property Preservation Specialist
Cityside Management c/o U.S Department of Housing and Urban Development
Sterling Heights, Michigan
04.2011 - 11.2014
- Implemented policies and procedures to minimize violations
- Identified and quickly addressed property requirements, closely following applicable regulations and requirements
- Scheduled maintenance and repairs for properties as required
- Established professional relationships with vendors, suppliers and contractors to increase rapport
- Coordinated preventive maintenance schedule and directed daily maintenance operations
- Review property inspections and input data into electronic management system
Education
Psychology -
Macomb Community College
Warren, MI01.2013
Marketing -
Western Michigan University
Kalamazoo, MI01.2003
Skills
- Brand recognition
- Client relationship management
- Sales coordination
- Problem solving
- Multitasking
- Excellent attention to detail
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
Languages
Spanish
Timeline
Account Manager
Overture Promotions
05.2023 - 04.2024
Freelance Sales and Marketing Consultant
Multiple
01.2019 - 04.2023
Account Executive/Brand Specialist
BrandIQ
01.2018 - 12.2018
Account Manager
BDA
06.2015 - 05.2017
Property Preservation Specialist
Cityside Management c/o U.S Department of Housing and Urban Development
04.2011 - 11.2014
Psychology -
Macomb Community College
Marketing -
Western Michigan University