Morayma P. Martinez
Summary
Results-driven Professional with over 30 years of customer service, market, and business development experience identifying and capturing opportunities to accelerate expansion, increase revenues, and improve profit contributions in highly competitive customer service and sales environments. Possess a proven track record in increasing revenues and profits through business development and relationship building, with the exceptional ability to “partner” with clients, identify their needs, and recommend appropriate product and service advice solutions.
Overview
25
25
years of professional experience
Work History
International Account Manager
GRAINGER INDUSTRIAL SUPPLY
01.2005 - 01.2024
- Create and execute territory plan that optimizes call routes and maximizes time in the field, ensuring delivery of sales plan that meets and exceeds stated performance targets; handle accounts for El Paso and Juarez markets, and some of Northern Mexico with $2.5 KK+ annual sales
- Consistently maintain account and customer contact and record follow-up details in CRM; take proactive approach to driving sales to maximize purchasing through all sales / service channels
- Perform direct commercial sales and marketing of MRO supplies and related products and services
International Account Manager of Electronic Components
VISHAY AMERICA
01.2003 - 01.2005
- Performed sales and marketing for electronic components in El Paso, Juarez, and Chihuahua City markets, including OEM and distribution accounts with annual sales of $27 KK; managed Inside Sales team assigned to local market and Northern Mexico, Reynosa and Monterrey
- Acquired new accounts, working closely with design engineers to fulfill new project requirements; hosted technical seminars with Engineering and Technical Professionals to achieve future projects
International Account Manager of Electronic Components
BP SALES MEXICO
01.1999 - 01.2003
- Managed Inside Sales and Customer Service employees; sales and marketing for Vishay, Toshiba, Raychem, Xilinx, and Power One for OEM and distributor customer base with $58 KK annual sales
- Engaged with Design and Product Engineers to assure viable and workable Bill of Materials; pushed product into new markets and developed existing client relationships to grow sales by 20% yearly
Education
High School Diploma -
Bel Air
El Paso, TX05-1985
Skills
- Client Relationship
- Customer Service
- Account Acquisition
- New Product Introduction
- Products and Services
- Brand Recognition
- Revenue Optimization
- Sales Forecasting
- Performance Management
- Strategic Planning
- SAP
- Account management
- Customer relationship management
- Territory management
- Sales forecasting
- Contract negotiation
- Technical presentations
- Problem solving
- Networking skills
- Cultural awareness
- Customer service
- Supplier relationship management
- Sales reporting
- Account servicing skills
- Multilingual proficiency
- Forecasting
- International markets
- Compliance requirements
- Marketing support
- Product selection
- Account management oversight
- Pipeline building
- Competitive product reviews
- Customer engagement
- Multicultural sensitivity
- Sales performance analysis
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer satisfaction
- Excellent communication
- Active listening
- Decision-making
- Relationship building
- Product knowledge
- Sales process
- Goal setting
- Professionalism
- Solution selling
- Opening and closing procedures
- Inventory management
Accomplishments
Received three yeas in a row for achieving sales goals.
Career Focus
Customer service
Languages
Spanish
Full Professional
Timeline
International Account Manager
GRAINGER INDUSTRIAL SUPPLY
01.2005 - 01.2024
International Account Manager of Electronic Components
VISHAY AMERICA
01.2003 - 01.2005
International Account Manager of Electronic Components
BP SALES MEXICO
01.1999 - 01.2003
High School Diploma -
Bel Air
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