Megan Keiser
North Richland Hills,United States
Summary
Results-oriented professional with a proven track record in retail and sales, showcasing exceptional leadership and communication skills. Skilled at managing inventory, increasing team productivity, and improving customer engagement through strategic marketing and mentorship. Passionate about fostering growth and innovation, consistently achieving and surpassing sales goals while ensuring top-notch customer satisfaction. Experienced Marketing Specialist adept at meeting tight deadlines and catering to high-value clients, collaborating with diverse teams to craft holistic marketing strategies. Intelligent and insightful professional dedicated to driving success in the retail industry.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Private Care
North Richland Hills, United States
- Monitored client vitals, administer medications, and observe behaviors, ensuring high client satisfaction
- Changed dressings and bandages to promote healing and maintain sanitation
- Assisted with daily activities, medical appointments, and shopping trips to support client independence
- Provided personal care, including bathing, grooming, and meal preparation, enhancing client well-being
- Managed household tasks such as cleaning, laundry, and grocery shopping to maintain a comfortable living environment
- Developed creative solutions for daily challenges, enhancing clients' quality of life through tailored activities and innovative care strategies
Customer Experience Consultant
CarMax
Dallas, TX
10.2024 - 07.2025
- Collaborated with management teams to develop action plans for addressing customer issues.
- Assisted in designing processes for measuring success against established goals related to improving client experience .
- Conveyed customer needs and preferences to design and production departments.
- Monitored customer satisfaction levels through surveys and other feedback mechanisms.
- Created proposals for service and product strategies based on marketing data.
- Created reports summarizing findings from research activities and analysis of customer data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Analyzed sales data to understand product performance and identify areas for improvement.
- Maintained an up-to-date knowledge base containing resources that can be used by staff when responding directly to clients' inquiries .
Sales Representative
Penguin Patch
Keller, United States
06.2024 - 09.2024
- Engages with clients via calls, emails, and texts to book sales and promote company programs.
- Achieves a 40-50% call-to-sale conversion rate, driving significant revenue growth.
- Collaborated with clients to understand needs and provide tailored product solutions.
- Utilized strong communication skills to effectively resolve client inquiries and issues.
- Consistently met or exceeded sales targets, contributing to overall company success.
- Partnered with clients to identify needs, offering tailored solutions that boost customer satisfaction and generate substantial revenue growth.
Third Key - Product DOR
Fossil
North Richland Hills, United States
01.2023 - 06.2024
- Engaged with clients via calls, emails, and texts to book sales and promote company programs
- Achieved a 40-50% call-to-sale conversion rate, driving significant revenue growth
- Collaborated with clients to understand needs and provide tailored product solutions
- Utilized strong communication skills to effectively resolve client inquiries and issues
- Consistently met or exceeded sales targets, contributing to overall company success
Retail Clerk
Fossil
North Richland Hills, United States
01.2022 - 01.2023
- Partneredwith clients to identify needs, offering tailored solutions that boost customer satisfaction and generate substantial revenue growth
- Managed inventory, ensuring optimal stock levels and accurate pricing for peak store performance
- Led retail team, boosting productivity and employee relations through effective mentorship
- Coordinated marketing strategies, increasing brand awareness and customer engagement
- Resolved customer complaints promptly, enhancing satisfaction and retention
- Analyzed store metrics, identifying growth opportunities and implementing strategic changes
- Spearheaded creative marketing initiatives, substantially boosting brand visibility and customer engagement in a competitive retail landscape
- Assisted customers with watch battery replacements, ensuring high satisfaction and repeat visits
- Enhanced product displays for better accessibility, boosting customer engagement and sales
- Operated cash register, ensuring accurate transactions and positive customer experiences
- Shared product insights and sales strategies, contributing to overall store performance and team success
- Optimized product displays, driving customer engagement and boosting sales
- Streamlined watch battery replacement process, enhancing customer satisfaction and loyalty
Retail Clerk
Kohls Department Store
North Richland Hills, United States
11.2017 - 10.2020
- Assisted customers with product selection, enhancing loyalty and driving sales growth
- Resolved customer issues and clarified policies, achieving a 99% satisfaction rate
- Engaged with customers to understand preferences, boosting sales
- Restocked merchandise and ensured accurate signage, maintaining a well-organized sales floor
- Handled product returns with 99% accuracy, ensuring professionalism and efficiency
- Maintained meticulous records of daily transactions, ensuring accuracy in cash handling and inventory management
- Designed attractive displays for premium products, increasing customer engagement and sales by 15%
- Delivered exceptional customer service during peak hours, achieving a 99% satisfaction rate
- Assisted customers with inquiries, enhancing their overall shopping experience
- Maintained clean and organized workspaces, ensuring productivity and safety
- Processed various payment methods with 99% accuracy, facilitating smooth transactions
- Engaged customers with product knowledge and personalized recommendations, enhancing their shopping experience and promoting customer loyalty
Deli Clerk
Kroger
North Richland Hills, United States
07.2016 - 11.2017
Volunteer
Hurst Public Library
North Richland Hills, United States
07.2014 - 08.2014
- Organized library materials with 99% accuracy, improving resource retrieval and user accessibility
- Logged children's reading hours with 99% accuracy, ensuring precise reward distribution and fostering literacy
- Supervised library areas, maintaining a safe and orderly environment
- Interacted with children and parents, achieving 95% satisfaction and creating a welcoming atmosphere
- Enhanced user experience by organizing public domain materials, supporting community knowledge sharing and improving overall library accessibility
Education
Relevant Coursework Completed - English & Fine Arts in History
Tarrant County College District
Fort Worth, TX02.2025
High School Diploma - Fine Arts
Richland High School
North Richland Hills, TX01.2016
Skills
- Detail-oriented approach
- Skilled in Microsoft Office tools
- Effective conflict resolution
- Effective communication
- Cross-functional collaboration
- Problem-solving skills
- Outlook
- Proficient in Google Drive
- Professional phone communication
- Client support
- Team leadership
- Employee engagement strategies
- Flexibility in changing environments
- Brand recognition strategies
- Empathetic customer engagement
- Analytical problem-solving
- Performance analysis
- Strategic communications oversight
Hobbies and Interests
- Writing
- Working on creative interests
- Reading
- Sharing stories with others
Timeline
Customer Experience Consultant
CarMax
10.2024 - 07.2025
Sales Representative
Penguin Patch
06.2024 - 09.2024
Third Key - Product DOR
Fossil
01.2023 - 06.2024
Retail Clerk
Fossil
01.2022 - 01.2023
Retail Clerk
Kohls Department Store
11.2017 - 10.2020
Deli Clerk
Kroger
07.2016 - 11.2017
Volunteer
Hurst Public Library
07.2014 - 08.2014
High School Diploma - Fine Arts
Richland High School
Caregiver
Private Care
Relevant Coursework Completed - English & Fine Arts in History
Tarrant County College District