Melissa Miller
Hamilton
Summary
Dynamic professional with a proven track record at TradeGlobal, leveraging advanced analytics and a detail-oriented approach to drive strategic insights. Skilled in data analysis and communication, I excel in enhancing operational efficiency and mentoring teams, ensuring high-quality data and actionable recommendations for informed decision-making.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Caregiving
Hamilton, OH
01.2021 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Maintained a safe and clean environment through regular sanitation tasks.
- Communicated effectively with clients to understand needs and preferences.
- Documented client progress and changes in health status for care planning.
- Supported medication administration as directed by healthcare professionals.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assistant Store Manager
Dollar General
Hamilton, OH
10.2019 - 06.2020
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Trained new employees on company policies, procedures, and customer service standards.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Monitored cash handling processes to ensure compliance with financial protocols.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Business Intelligence Analyst
TradeGlobal
West Chester, OH
10.2007 - 08.2017
- Analyzed complex datasets to identify trends and insights for strategic decision-making.
- Developed interactive dashboards using BI tools to enhance data visualization and reporting accuracy.
- Collaborated with cross-functional teams to refine data collection processes and improve operational efficiency.
- Conducted exploratory data analysis to support business initiatives and drive actionable recommendations.
- Streamlined reporting processes, reducing turnaround time for key performance indicators by implementing automation solutions.
- Provided strategic insights through predictive modeling, enhancing forecasting accuracy for business planning efforts.
- Mentored junior analysts in best practices for data analysis and interpretation, strengthening team capabilities.
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Managed multi-channel support, including phone, email, and chat systems for seamless service delivery.
- Trained new team members on product knowledge and service protocols to enhance team performance.
Education
No Degree - Business Intelligence Analyst
DeVry University
Cincinnati, OHHigh School Diploma -
Lemon-Monroe High School
Monroe, OH06-2002
Skills
- Detail-oriented approach
- Proficient in data analysis using Excel
- Ensuring data quality through scripting languages
- Advanced analytics using predictive modeling techniques
- Data trend evaluation
- Analytical tool implementation
- Proficient in communication and attentive listening
Accomplishments
- Supervised team of 6 staff members.
- Achieved automating QA using Callminer, a speech analytics company.
- Achieved higher customer sanctification rate and improving efficiency within the call center by introducing CallMiner for Quality Assurance tasks.
- Modified and improved existing databases to reduce processing time by one minute and improve accuracy by an overall average increase of 10%.
Certification
- Business Intelligence Analyst, CallMiner - 3 years
- PCHM - Personal Care Homemaker
Timeline
Caregiver
Caregiving
01.2021 - Current
Assistant Store Manager
Dollar General
10.2019 - 06.2020
Business Intelligence Analyst
TradeGlobal
10.2007 - 08.2017
No Degree - Business Intelligence Analyst
DeVry University
High School Diploma -
Lemon-Monroe High School