Megan Key
Summerville,SC
Summary
Efficient office professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
8
8
years of professional experience
Work History
Dental Insurance Coordinator
Trident General Dentistry
07.2020 - 12.2023
- Aided in the creation of an in-office insurance department for all 8 offices within the company.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Developed comprehensive training materials for new employees on dental insurance coordination processes, fostering a smoother onboarding experience.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
Front Office Coordinator
Orange Coast Orthodontics
01.2019 - 03.2020
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
Medical Referral Specialist
Saddleback Eye Medical Associates
08.2015 - 05.2018
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
- Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
- Maintained comprehensive records of referrals, allowing for seamless communication between ophthalmologist and specialists.
Education
Bachelor of Science - Environmental Science
Robert Morris University
Coraopolis, PA05.2015
Skills
- Proficient in Dentrix Ascend, Dentrix, Ortho II, Cloud 9, Citrix, and Nextgen
- Excellent communication with patients, office staff, and medical professionals
- Immense knowledge of both ADA and CPT codes with correct medical and dental terminology and understanding
- Prominent problem-solving skills
Timeline
Dental Insurance Coordinator
Trident General Dentistry
07.2020 - 12.2023
Front Office Coordinator
Orange Coast Orthodontics
01.2019 - 03.2020
Medical Referral Specialist
Saddleback Eye Medical Associates
08.2015 - 05.2018
Bachelor of Science - Environmental Science
Robert Morris University
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