Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Ramos

Summary

Highly motivated and committed Insurance Coordinator with proven history of superior performance at individual, team and organizational levels. Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Strong ability to multitask and prioritize workloads with little or no supervision. Positive and upbeat with excellent communication skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the dental insurance industry.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work History

Dental Insurance Coordinator

Pleasant Dental
Greensboro, NC
12.2019 - 05.2023
  • Managed efficient and accurate processing of dental insurance claims and patient statements
  • Entered and adjudicated insurance payments and adjustments. Disbursed amounts via check, electronic transfer or bank draft
  • Assisted in coordination of front office duties, including customer service, patient scheduling and patient/ insurance billing
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Worked with patients to understand their dental needs and provide clear financial understanding and options to secure treatment acceptance
  • Received, recorded and addressed incoming and outgoing communication via telephone and email

Dental Assistant/Receptionist/Treatment Coordinator

Anthony N Huang, DMD PLLC
Lexington, NC
08.2004 - 05.2015
  • Supported dentist during procedures to restore teeth, like dental fillings, permanent and temporary crowns, endodontics, minimal periodontics, prosthodontics and dental implants
  • Prepared rooms for patient treatment by preparing patients and procedure room with required instruments for dental procedure. Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections. Post dental procedure operatory sterilization including equipment (i.e. hand-pieces) and dental instrument sterilizing
  • Typed patient data into computer system using Softdent while following privacy laws and maintaining high level of accuracy. Including Recording patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Coordinated patient scheduling, checked-in, checked-out, pulled medical/dental records for patient appointments and incomplete charts, processed patient & insurance payments, accurately prepared dental insurance claims for submission with required x-rays and documentation. Maintained and managed patient records in compliance with security & HIPPA regulations. Completed skilled administrative work to support all office staff and operational requirements
  • Organized referrals to other dental specialists
  • Improved timely payment of bills by developing flexible payment plans for patients utilizing Carecredit and other third party financial agencies

Billing Insurance Specialist

Eastern Dental Of Union
Union, NJ
05.1998 - 11.2004
  • Reconciled past due accounts achieving reduction in outstanding patient accounts
  • Managed patient account personal and or insurance payments and provided information regarding outstanding balances
  • Executed billing tasks and recorded information in company databases
  • Collected data to complete detailed financial reports for management
  • Accepted payments for services and discussed remaining balances with customers to take accounts to zero. Processed payments via telephone and in person with focus on accuracy and efficiency
  • Resolved conflicts and negotiated mutually beneficial financial agreements between parties

Education

DA2 - Dental Assisting

Wake Forest University
Winston-salem, NC
03.2005 - 07.2005

RDA - Registered Dental Assistant

Union College - NJ | Cranford Campus
Union ,NJ
1989 - 1992

Skills

  • Customer Service
  • Bilingual
  • DA 2 Certified
  • Teamwork/ Collaboration
  • Records Management, Digital Impressions Doftware
  • Dental Software, Dentrix, Dentrix Ascend, Open Dental, Eaglesoft
  • Payment processing, Appealing Dental unpaid claims
  • Computer Literate/ Microsoft office
  • Financial Presentation, care Credit, Sunbit, Lenders Club
  • Dental Billing / Coding /Aging Reports
  • Credentialing
  • NC Tracs Medicaid

Timeline

Dental Insurance Coordinator

Pleasant Dental
12.2019 - 05.2023

DA2 - Dental Assisting

Wake Forest University
03.2005 - 07.2005

Dental Assistant/Receptionist/Treatment Coordinator

Anthony N Huang, DMD PLLC
08.2004 - 05.2015

Billing Insurance Specialist

Eastern Dental Of Union
05.1998 - 11.2004

RDA - Registered Dental Assistant

Union College - NJ | Cranford Campus
1989 - 1992

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Lydia Ramos