Megan Klein
Rio Rancho,NM
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement Proven ability to enhance customer satisfaction through effective sales techniques and attentive service. Skilled in point of sale operations, consistently delivering exceptional dining experiences while fostering warm relationships with patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Screaming Coyote
Rio Rancho, NM
05.2025 - 09.2026
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
Server/Bartender/Supervisor
Turquoise Desert Taproom
Rio Rancho, NM
09.2025 - 03.2026
- Provided exceptional customer service in fast-paced environment.
- Facilitated efficient table turnover through effective communication with kitchen staff.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Crafted creative cocktail recipes and seasonal drink specials to attract diverse clientele.
- Provided exceptional customer service by efficiently managing high-volume bar operations during peak hours.
- Monitored inventory levels, coordinating restocking efforts to maintain supply chain efficiency.
- Resolved conflicts within the team, promoting a collaborative work environment and strong morale.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Server
Brekki Brekki
Rio Rancho, NM
03.2025 - 05.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Grandma’s K&I
Albuquerque, NM
05.2024 - 03.2025
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
- Managed inventory of dining supplies to prevent shortages during service.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Project Manager
Matte Black
Santa Fe, NM
07.2016 - 05.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Personal Assistant
Private Artist
Santa Fe, NM
06.2015 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
Guest Services/ Catering Captain/ F&B Designer
RFDTV Ranch
Serafina, NM
05.2018 - 03.2020
- Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.
- Maintained close communication with kitchen staff throughout events to guarantee timely preparation and delivery of food items according to client expectations.
- Evaluated client feedback on a regular basis, using insights to continuously enhance service offerings and overall guest experience.
- Provided support during special events, assisting with setup, teardown, and guest services as needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Guest Services/Catering Captain/ F&B Designer
Rancho De Oso
Sassabe, AZ
07.2018 - 08.2018
- Managed kitchen and housekeeping team for month long conference.
- Led pre-event walkthroughs with clients and staff, ensuring a thorough understanding of event requirements and layout for seamless execution.
- Established a strong rapport with fellow employees across all departments – fostering a collaborative work environment that promoted teamwork and supported collective goals.
- Enhanced guest satisfaction by efficiently managing food and beverage service in various event settings.
- Effectively communicated with clients to ensure their specific needs and preferences were met, resulting in successful events.
- Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
- Conducted regular training sessions for catering staff on best practices in food safety, professionalism, and customer service standards.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Monitored food preparation, production, and plating for quality control.
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Food running
- High volume dining
- Sales techniques
- Point of sale operation
Certification
- Current ServeSafe alcohol service license
- Current ServeSafe Food Handlers license
Timeline
Server/Bartender/Supervisor
Turquoise Desert Taproom
09.2025 - 03.2026
Server/Bartender
Screaming Coyote
05.2025 - 09.2026
Server
Brekki Brekki
03.2025 - 05.2025
Server
Grandma’s K&I
05.2024 - 03.2025
Guest Services/Catering Captain/ F&B Designer
Rancho De Oso
07.2018 - 08.2018
Guest Services/ Catering Captain/ F&B Designer
RFDTV Ranch
05.2018 - 03.2020
Project Manager
Matte Black
07.2016 - 05.2024
Personal Assistant
Private Artist
06.2015 - 04.2020