MEGAN KNOTT
Dugan, McKissick & Longmore LLC
Saint Inigoes Shores,USA
1
Certification
8
years of professional experience
Results-driven professional with progressive experience in customer service and administrative support. Adept at managing complex office functions, coordinating schedules, processing payments, and maintaining accurate and confidential records. Proven ability to handle high-volume client interactions with professionalism, efficiency, and attention to detail. Recognized for improving workflow processes, enhancing customer satisfaction, and fostering positive team collaboration. Highly adaptable, dependable, and committed to excellence in all aspects of work performance.
Work History
Assistant Office Manager
10 Months- Coordinated daily office operations to maintain efficient workflow across administrative and legal support functions.
- Processed invoices, billing records, and payment follow-up with strong attention to accuracy.
- Organized confidential files, records, and correspondence in compliance with firm procedures.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Resolved routine office issues and supported staff with supplies, vendors, and equipment needs.
Receptionist /Office Administrative Assistant
11 Months- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Coordinated daily office operations, including filing paperwork, ordering supplies, and setting up meeting spaces to ensure smooth workflow.
- Processed client payments for products and services, ensuring accurate transactions and timely service.
- Managed vendor contracts and coordinated with building management to schedule office equipment and facility repairs, maintaining operational efficiency.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Scheduled client appointments and managed calendar changes with accuracy
Receptionist /Personal Injury Paralegal
8 Months- Coordinated multi-line phone system, efficiently directing calls to appropriate personnel.
- Scheduled appointments and maintained the calendar for office staff
- Safeguarded clients' rights by ensuring strict confidentiality of personal and financial information.
- Drafted legal documents including pleadings and discovery requests for personal injury cases.
- Streamlined collection of medical records and bills for timely processing of personal injury claims.
Store Associate
3 Years- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Completed more than 50 orders each shift with focus on quality and efficiency.
Food Service Worker
2 Years 4 Months- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Education
Bachelor of Arts - Business Administration
Associate of Arts - Criminal Justice
- Recipient of the Ed Shauf Award for Outstanding Criminal Justice Student
High School Diploma
Certificate - Criminal Justice
Skills
Legal research
Document preparation
Billing
Recordkeeping and bookkeeping
Administrative support
Customer/Client relations
Professional phone etiquette
Discretion and confidentiality
Positive and professional
Inventory control
Certification
Notary Public, State of Maryland, Exp 03/2029
Timeline
Assistant Office Manager
Dugan, McKissick & Longmore LLC
12.2025 - CurrentRead More
Receptionist /Office Administrative Assistant
Dugan, McKissick & Longmore LLC
01.2025 - 12.2025Read More
Receptionist /Personal Injury Paralegal
Thomas E Pyles Law Office
05.2024 - 01.2025Read More
Store Associate
Wawa
05.2021 - 05.2024Read More
Food Service Worker
Popeyes
01.2019 - 05.2021Read More
University of Maryland Global Campus
Bachelor of Arts from Business Administration
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College Of Southern Maryland
Associate of Arts from Criminal Justice
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Great Mills High School
High School Diploma
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Dr. James A. Forrest Career And Technology Center
Certificate from Criminal Justice
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