Susan Southerland
Little Rock,Arkansas
Summary
Organized and efficient professional that is an expert in strategic planning, organization, and providing comprehensive support to company leaders. Goal-oriented with proven abilities to manage complex functions demanding honed multi-tasking skills. Dedicated to excellent customer service, client satisfaction and team communication. Exceptionally motivated and eager to support seamless workflow operations. Furthermore, adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. High-energy and skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
24
24
years of professional experience
Work History
Executive Assistant/Office Manager
Southerland Construction & Landscaping, LLC
White Hall
2020.05 - 2022.10
- Establish workflow processes, monitor daily productivity and implement modifications
- Maintain a database with customer updates and report generation
- Maintain computer and physical filing systems
- Optimize organizational systems for payment collections, deposits and record keeping
- Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Accomplish multiple tasks within established timeframes
- Screen calls and emails and initiate actions to respond or direct messages for the owner/operator
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
Office Manager/Billing and Insurance Specialist
Dr. Paul W Davis
White Hall
2021.02 - 2022.06
- Code patient visits, labs, and procedures using ICD-10 guidelines
- Stay updated on latest coding modifiers
- Key patient/insurance charges into Intergy billing program
- Review and correct billable claims
- Understand managed care authorizations and limits to coverage
- Maintain patient records both electronically (Amazing Charts) and paper
- Complied with laws regarding release of information
- Coordinated compliance with subpoena requests
- Efficiently handled scheduling, logistics for events, business reports/documentation.
Office Manager/Admissions Specialist/Receptionist
Hospice Angels
Pine Bluff
2018.03 - 2020.05
- Attest and resolved disputed bills (doctors' offices, hospitals, lab corporations)
- Employed Brightree for medical records/data related to patient
- Monthly Medicare billing sheets
- Reported daily/monthly census changes through means of patient logs
- Reviewed discharged/expired patient charts and audits for completeness/accuracy
- Maintained personnel files, and ensure information is updated monthly
- Coerced Emergency Preparedness manual
- Negotiation
- Proofreading
- Document Drafting
- Time Management
- Confidentiality Maintenance
- Legal Correspondence
- Microsoft Office Proficiency
- Settlement Agreements
- Created weekly IDT agenda for Care Teams
- Coordinated and conducted new patient referrals and intakes
- Bereavement tracking and documentation
- In-service meeting coordinator and minute documentation for state audit board
- Insured compliance with the organization's practice procedures and policies.
Personal Injury and Bankruptcy Legal Assistant
Niblock & Bueker
Pine Bluff , Arkansas
2015.01 - 2018.02
- Provide administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars
- Manage client intake, claim filing, and settlement negotiations
- Proof, verify, and edit documents created for accuracy, clarity, and formatting consistency
- Coordinate with law enforcement and insurance agencies to obtain necessary information related to each case
- Gather medical records from healthcare providers to assess the extent of injuries sustained by claimants
- Communicate effectively with creditors, trustees, attorneys, courts and other stakeholders in the process
- Analyze financial information to determine eligibility for Chapter 7, 11, 12 and 13 bankruptcies
- Prepare documents such as petitions, schedules of assets and liabilities, statements of financial affairs, motions and applications
- Work in CM/ECF and Pacer filing system
- Managed client accounts by collecting payments from debtors and updating payment records accordingly.
Server
Garfield's Restaurant and Pub
Pine Bluff , AR
1999.03 - 2001.05
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Applied Science - Paralegal Studies
Southeast Arkansas College
Pine Bluff, ARAssociate of Applied Science - Surgical Technology
Southeast Arkansas College
Pine Bluff, ARSkills
- Report Preparation and Analysis
- ICD-10
- Insurance Verification
- Schedule Coordination
- Methodical and Organized
- Adaptable and Resilient
- Database Maintenance
- Verbal and Written Communication
- Recruiting and interviewing
- Critical Thinking
- Strong Knowledge of HIPPA Regulations
- Database Research
- Legal Compliance
- Legal Research
- Menu Knowledge
- Reservation Management
- Menu Memorization
- Salesmanship
- POS System Operation
- Guest Engagement
- High-Volume Dining
- Suggestive Selling
References
References available upon request.
Timeline
Office Manager/Billing and Insurance Specialist
Dr. Paul W Davis
2021.02 - 2022.06
Executive Assistant/Office Manager
Southerland Construction & Landscaping, LLC
2020.05 - 2022.10
Office Manager/Admissions Specialist/Receptionist
Hospice Angels
2018.03 - 2020.05
Personal Injury and Bankruptcy Legal Assistant
Niblock & Bueker
2015.01 - 2018.02
Server
Garfield's Restaurant and Pub
1999.03 - 2001.05
Associate of Applied Science - Paralegal Studies
Southeast Arkansas College
Associate of Applied Science - Surgical Technology
Southeast Arkansas College
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