Megan Koehn
Sedalia,CO
Summary
Dynamic professional with a proven track record in small business operations as the Owner of The Alleyway Cafe. Skilled in customer relations and relationship building, I enhanced client satisfaction through exceptional service and efficient processes. My experience honed my communication skills and attention to detail in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Owner
The Alleyway Cafe
Sedalia, CO
08.2023 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Homemaker/ Special Needs Mom
Self
Sedalia, CO
06.2011 - 08.2023
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided companionship and emotional support to enhance mood and quality of life.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided compassionate care and support, fostering a nurturing environment conducive to personal growth and learning.
- Advocated passionately for special needs rights.
Phlebotomist
LabCorp
Englewood, CO
05.2007 - 06.2011
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Forensic Science
American InterContinental University
Schaumburg, ILPhlebotomy Certificate -
Colorado School of Phlebotomy
Denver, COCosmetology License -
Englewood Beauty College
Englewood, COSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
The Alleyway Cafe
08.2023 - 01.2025
Homemaker/ Special Needs Mom
Self
06.2011 - 08.2023
Phlebotomist
LabCorp
05.2007 - 06.2011
Forensic Science
American InterContinental University
Phlebotomy Certificate -
Colorado School of Phlebotomy
Cosmetology License -
Englewood Beauty College