Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
CustomerServiceRepresentative
Megan K. O'Kelley

Megan K. O'Kelley

Jacksonville,FL

Summary

Skilled in business development and relationship building. History of leveraging organizational value propositions to build provider networks, and drive revenues through cold calling, delivery of formal presentations, one-on-one personal interaction. Managed various teams and projects to implement new processes and partnerships. Ability to advocate for clients by troubleshooting operational and financial issues along with helping solutions to improve.

Overview

13
13
years of professional experience

Work History

Regenerative Therapy Specialist

Kerecis
08.2024 - Current
  • Manage a $1M territory and partner with wound care hospitals and clinics to sell Kerecis MariGen and Shield
  • Advise and train providers on the unique grafting process of the product
  • Perform in-service events and inform patients on the benefits of using Kerecis skin grafts.
  • Update leadership on sales and forecasts through company CRM tool
  • Work with Field Reimbursment Manager to confirm proper reimbursement to the customer from the payer
  • Assist in identifying and qualifying potential patients for future positions in Kerecis in the local market

Account Manager, Post-Acute Care

McKesson Medical-Surgical
02.2019 - Current
  • Manage a $5M territory including Southeast Georgia, North Florida, & Eastern Central Florida
  • Partner with local manufacture representatives and GPOs to seek new business opportunities or alternatives to increase $GP
  • Probe territory for opportunities for new business in existing territory and leads for areas' Corporate Account Director
  • Perform regular business reviews on a monthly or quarterly basis to groom existing business
  • This includes meeting with facility leadership and regional personnel
  • Organize and lead McKesson's appearance at tradeshows throughout Florida

Account Executive, 503b

Pentec Health, Inc.
02.2017 - 02.2019
  • Maintain and expand the number of customers, products order, and profitable revenue from current and new Pentec Health 503b customers
  • Assist and coordinate in setting up educational opportunities for our current customers in a way that supports their organizational needs
  • Expedite the conversion of new outsourcing customers either clinic or hospital
  • This requires customer visits, contractual negotiations, and multiple communications with the Customer, members of the Customer Service team, operations, finance, and other functions within Pentec Health
  • Assist in tracking and maintaining customer orders, input, and handling customer requests or complaints to achieve a positive customer experience
  • Provide customer business reviews, update customer's Pentec Health customer manual to include but not limited to, new or updated redacted SOP's, quality reports, beyond use data, and operations education results

Director of Sales

Stellar Recovery, Inc.
08.2016 - 01.2017
  • Develop a business plan targeting specific markets and/or customers with product needs that align with Stellar's capabilities and implement targeted marketing efforts
  • Formulate business development campaigns, strategic to prospects' needs and growth patterns
  • Responsible for account retention and growth over to the life of account
  • Meet with business executives to analyze their current collections processes to increase debt recovery
  • Represent company at industry meetings and trade shows to promote product and services

Regional Account Manager

One Call Care Management
06.2013 - 07.2016
  • Achieving revenue goal for 2016 through Q2 with 34% growth or $3.1M
  • Exceeded revenue target for territory with 14% YOY growth
  • Developed a provider network by 175% from 2013 through 2014, increasing revenue from $17M to $19.5M
  • Establish and maintain effective working relationships with medical device manufacturers and distributors, to develop new business opportunities
  • Execute annual revenue strategy for each key account, conduct quarterly business reviews to ensure targets are on track, and assist with the development of sales forecasting based on network and market trends
  • Prepare and deliver annual stewardships for key accounts
  • Meet with C-Suite business executives and owners to evaluate needs, and to promote workers' compensation solutions

Senior Healthcare Recruiter

Maxim Healthcare Services
12.2011 - 06.2013
  • Managed staff, prepared work schedules and assigned specific duties
  • Determined staffing requirements, and interviewed, hired and trained new employees, or oversaw those personnel processes
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and determined areas needing cost reduction and program improvement
  • Assisted Office Administrator in sales processes
  • Verified, processed, and transmitted payroll for external employees

Education

Bachelor of Science - Business Administration

UNIVERSITY OF FLORIDA
Gainesville, FL
08.2011

Skills

  • Effective Problem Solver
  • Relationship Building
  • Professional Communicator
  • Project Management
  • Sales & Account Management
  • Adaptable
  • Dependable
  • Team Building
  • Leadership
  • Home Health Sales
  • Audiology Sales
  • Medical Device Sales
  • Workers' Compensation
  • Diabetes Management
  • Salesforce
  • Microsoft Applications

Leadership Experience

  • Jacksonville Scholarship Foundation, Inc., Vice President & Executive Director, 03/01/21, Present
  • Juvenile Diabetes Research Foundation, Adult Advocate, Type One Diabetic, 01/01/09, Present

Timeline

Regenerative Therapy Specialist

Kerecis
08.2024 - Current

Account Manager, Post-Acute Care

McKesson Medical-Surgical
02.2019 - Current

Account Executive, 503b

Pentec Health, Inc.
02.2017 - 02.2019

Director of Sales

Stellar Recovery, Inc.
08.2016 - 01.2017

Regional Account Manager

One Call Care Management
06.2013 - 07.2016

Senior Healthcare Recruiter

Maxim Healthcare Services
12.2011 - 06.2013

Bachelor of Science - Business Administration

UNIVERSITY OF FLORIDA
Megan K. O'Kelley