Megan Koons
Richardson
Summary
- Dynamic professional with experience at Capital One, excelling in risk assessment and process improvement. Proven ability to enhance operational efficiency and compliance through strategic analysis and project management as a Neighborhood Ambassador. Proficient at utilizing Microsoft Suite for data visualization, fostering collaboration, and driving successful outcomes in diverse environments.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Business Operations Intern
Lease on Life
Colorado Springs
05.2024 - 08.2025
- Complete 24-hour Administrator/Manager certification and applied it to healthcare operations and regulatory compliance.
- Created a full business plan analyzing workflow structure, resource needs, and process requirements.
- Managed operational documentation and internal administrative systems.
Branch Ambassador
Capital One
Allen
09.2025 - Current
- Perform daily operational controls including cash drawer balancing, TCR accuracy, fraud checks, and compliance adherence.
- Conduct real-time transaction analysis and risk assessment to authorize withdrawals and protect bank assets.
- Identify workflow bottlenecks and recommend process adjustments to improve efficiency and reduce operational errors.
- Support customers with banking processes while ensuring policy consistency and regulatory alignment.
Neighborhood Ambassador
CU Boulder Off Campus Housing & Neighborhood Relations
Boulder
08.2024 - 05.2025
- Planned and executed community events requiring permit acquisition, budget oversight, and cross-department coordination.
- Streamlined communication processes among students, neighbors, and local police to improve compliance and reduce disputes.
- Managed student party registration to reduce ordinance violations and improve data tracking.
Education
Masters of Business Administration - Business Intelligence
University of Colorado
Denver12.2026
B.A. - Psychology and Spanish
University of Colorado
Boulder05.2025
Skills
- Microsoft Suite
- Data visualization
- Risk assessment
- Process improvement
- Project management
Languages
Spanish
Professional
Certification
NASPA Peer Educator
Timeline
Branch Ambassador
Capital One
09.2025 - Current
Neighborhood Ambassador
CU Boulder Off Campus Housing & Neighborhood Relations
08.2024 - 05.2025
Business Operations Intern
Lease on Life
05.2024 - 08.2025
Masters of Business Administration - Business Intelligence
University of Colorado
B.A. - Psychology and Spanish
University of Colorado