Megan Lafferty
Catonsville,MD
Summary
Results-driven leader with a strong background in strategic planning and cross-department collaboration. Successfully spearheaded high-impact projects that enhanced operational efficiency and drove commercial excellence. Expertise in data analysis and team mentorship has led to significant operational improvements and the development of innovative growth strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Business Development Manager
VELUX
Copenhagen, Denmark
04.2024 - Current
- Lead high-impact projects to enhance North America's performance, drive commercial and operational excellence, and evaluate strategic initiatives for long-term business success.
- Conduct financial modeling and data-driven assessments to identify growth opportunities, and improve decision-making.
- Partner with regional and market-based leadership teams to implement strategic initiatives, and optimize business performance.
- Strengthen cross-functional collaboration by sharing best practices, facilitating business cycles, and driving key strategic priorities.
Talent Specialist
Pandora Jewelry
Baltimore, MD
05.2023 - 04.2024
- Led the design and implementation of talent development programs that enhance employee performance and support strategic business growth.
- Analyzed employee engagement survey data to identify trends, areas for improvement, and opportunities to enhance workplace culture.
- Created executive-level presentations and developed content for the North America General Manager to communicate key employee engagement insights.
- Manage end-to-end program development, from content creation and delivery methods, to performance evaluation and continuous improvement.
Interim Director, Retail Standards and Operations
Pandora Jewelry
Baltimore, MD
09.2022 - 05.2023
- Directed retail standards and operational strategy for North America, optimizing operations to enhance efficiency and enhance the customer experience.
- Designed and managed the annual budget for the department, ensuring financial alignment with business objectives.
- Led and managed a high-performing team, providing guidance and support to drive operational excellence.
Retail Operations Project Manager
Pandora Jewelry
Baltimore, MD
03.2020 - 05.2023
- Conducted market analysis to identify opportunities for operational improvements, driving the launch of innovative retail programs.
- Worked cross-functionally to oversee project timelines, resource allocation, and overall execution, ensuring alignment with business objectives.
- Developed and managed retail program budgets, including forecasting, expense tracking, and variance analysis.
Retail Operations Project Lead
Pandora Jewelry
Baltimore, MD
03.2016 - 03.2020
- Designed and managed key retail initiatives, including financing, customer experience, loyalty, and franchising programs.
- Established and maintained vendor and business partner relationships to maximize program effectiveness and cost efficiency.
- Provided mentorship and leadership to project teams, ensuring consistent project execution and team engagement.
Retail Project and Operations Specialist
Pandora Jewelry
Baltimore, MD
03.2014 - 03.2016
- Streamlined franchise onboarding by coordinating seminars, including communication, content, and event management.
- Evaluated and enhanced project management processes, improving efficiency and execution timelines.
Retail Coordinator
Pandora Jewelry
Baltimore, MD
11.2010 - 03.2014
- Created and executed all franchise presentations and meetings, including the Franchise Advisory Council, ensuring impactful communication and engagement with key stakeholders.
- Led the execution of retail projects, including the first owned and operated store launches and the implementation of the branded credit card program, and collaborated with cross-functional teams to ensure alignment with strategic initiatives.
Customer Service Representative
Pandora Jewelry
Baltimore, MD
09.2009 - 11.2011
- Served as the main point of contact for franchise owners regarding order inquiries and new store opening operations, ensuring smooth processes and timely resolution of issues.
Education
Bachelor of - Interior Design
The Community College of Baltimore County
Catonsville, MD05-2006
Skills
- Team leadership and mentorship
- Cross-department collaboration
- Change management
- Process optimization
- Stakeholder management
- Strategic planning
- Data analysis
- Budget and resource management
- Retail operations
- Creative problem resolution
Certification
- Learning Program Management Certification
Accomplishments
- Retail TouchPoints 40 under 40 award
Timeline
Regional Business Development Manager
VELUX
04.2024 - Current
Talent Specialist
Pandora Jewelry
05.2023 - 04.2024
Interim Director, Retail Standards and Operations
Pandora Jewelry
09.2022 - 05.2023
Retail Operations Project Manager
Pandora Jewelry
03.2020 - 05.2023
Retail Operations Project Lead
Pandora Jewelry
03.2016 - 03.2020
Retail Project and Operations Specialist
Pandora Jewelry
03.2014 - 03.2016
Retail Coordinator
Pandora Jewelry
11.2010 - 03.2014
Customer Service Representative
Pandora Jewelry
09.2009 - 11.2011
Bachelor of - Interior Design
The Community College of Baltimore County
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