Megan Ledesma
Arlington,VA
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
6
6
years of professional experience
Work History
Senior Sales
SelectQuote
05.2023 - Current
- Extensive training on HIPPAA and data collecting for inbound and outbound leads
- Adhering to CMS and TPCA regulations
- Knowing state and national Medicare and Medicaid guidelines for insurance sales
- Build personal rapport with clients
- Responsible for sensitive information of clients
- Following proper procedures of storing and collection of data.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales
- Managed digital marketing initiatives in accordance with consumer targets and needs
Guest Services
Thrive Aviation
01.2023 - 04.2023
- Answering emails and phones promptly, tracking aircraft, aviation terminology, responsible for VIP member catering and ground transportation, issuing irregular operations, arranging and transferring legal documents for flight support, handling brokers concerns and complaints in timely manner
- Reservations received from direct calls and provided room availability information to hotel reservation websites
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to help manager determine room pricing and availability
- Gave accurate directions to hotel and local attractions in-person and via telephone
- Responded to and resolved guest issues or complaints
- Built and maintained productive relationships with employees.
Cocktail Waitress
Timbers Bar
01.2022 - 01.2023
- Take orders for food and drink, deliver in timely manner, customer service, cashier
- Recommended and served alcoholic beverages to patrons during high-volume shifts
- Calculated charges, issued table checks and collected payments from customers
- Suggested cocktail choices based on customer preference, daily specials and inventory availability
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Created rapport with new and returning patrons to foster guest satisfaction.
Life Insurance Agent
Equis Financial
11.2021 - 03.2022
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Promoted products and services using upselling and other sales strategies.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
Leasing Agent/Assistant Manager
Pinnacle Properties
03.2018 - 03.2019
- Ensure residents and prospects needs met, collect rent, show potential residents models, assign apartments, inspections for renewals and move-ins, responsible for social media, email blasts on rent portal platforms, help arrange special events for residents
- Conducted background checks on applicants
- Conducted informative and personalized tours, resulting in new leases
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Education
Associate of Arts -
PIERCE COLLEGE
Tacoma, WAHigh School Diploma -
LINCOLN HIGH SCHOOL
Tacoma, WANursing
Arizona School of Nursing
Las Vegas, NVSkills
- Work Planning and Prioritization
- Client Consultations
- Staff Training
- Guest Services
- Sales
- Adhering to HIPPAA Regulations
- Computer Skills
- Verbal and Written Communication
- Customer Relationship Management
Accomplishments
- Promoted from Leasing agent to Assistant Manager, in less than 12-months..
- Consistently maintained high customer satisfaction ratings.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Senior Sales
SelectQuote
05.2023 - Current
Guest Services
Thrive Aviation
01.2023 - 04.2023
Cocktail Waitress
Timbers Bar
01.2022 - 01.2023
Life Insurance Agent
Equis Financial
11.2021 - 03.2022
Leasing Agent/Assistant Manager
Pinnacle Properties
03.2018 - 03.2019
Associate of Arts -
PIERCE COLLEGE
High School Diploma -
LINCOLN HIGH SCHOOL
Nursing
Arizona School of Nursing