Summary
Overview
Work History
Education
Skills
Community Involvement Professional Affiliations
References
Timeline
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Megan Leupold

Hiawatha,KS

Summary

Energetic, results-oriented Sales and Marketing Professional with over 20 years experience in Occupational Medicine, recognized for establishing strong client relationships that propel business growth. Proficient in CRM/Salesforce, with a proven ability to enhance customer satisfaction and retention. Achieved significant success in new business acquisition through exceptional interpersonal skills and strategic initiatives.

Overview

21
21
years of professional experience

Work History

Onsite Sales & Marketing

ARC Physical Therapy +
Overland Park, KS
07.2018 - 09.2024
  • Contacted and maintained relationships with key targets for Occupational Medicine services.
  • Provided education to employer targets on the workers' compensation process and service offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Analyzed customer feedback and acted as liaison between clinic staff and client to ensure customer retention.
  • Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
  • Organized trade shows and other promotional events to increase brand awareness.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Developed and maintained relationships with new and existing clients through cold calling, emails, and follow-up calls.

Key Account Specialist

U.S. HealthWorks/Concentra
Saint Joseph, USA
07.2017 - 06.2018
  • Build and maintain relationships with key accounts from a book of business through face to face meetings
  • Provide superior customer service with an excellent retention rate
  • Help foster communication between clients and operations to strengthen relationships and improve customer satisfaction
  • Offer value propositions such as case cost/case compression, upsell opportunities, review of services utilized, and accuracy of account set-up

Account Executive

Mosaic Life Care Occupational Medicine
Saint Joseph, USA
12.2010 - 07.2017
  • Strategize and implement Business Solutions for the business community to improve population health outcomes, increase productivity, and lower work comp exposure through convenient, accessible low cost programs/testing
  • Educate employers, brokers, physicians, members and staff on benefits of Physical Capacity Profile testing and importance of safe work environment/importance of wellness
  • Develop and build relationships with key brokers and insurance companies while educating the employer community on effective solutions to drive cost savings, productivity and prevention outcomes
  • Analyze client current situations/needs to develop action plans to find opportunities for business to business sales
  • Provide education around post offer/fit for duty testing, drug screening, and DOT services through presentations, meetings and hosting events
  • High success rate building new business relationships and gaining new business

Director of Marketing/Clinical Services

STARS of Missouri, Inc. (PT/OT, Occupational Medicine)
Saint Joseph, USA
01.2004 - 12.2010
  • Opened new facility in 2004 and designed an Occupational Health Clinic from the ground up
  • Implemented drug and breath alcohol testing services at clinic and began marketing these, as well as post offer, fit for duty, and FCE testing to employer groups
  • Trainer for drug and alcohol testing services as well as a technician
  • Responsible for marketing/sales, new business development, customer service, and clinic management

Education

Associate of Arts - Business

Highland Community College
Highland, KS
01.1991

Marketing

Kansas State University
Manhattan, KS

Skills

  • CRM/Salesforce
  • Occupational Medicine Service Sales
  • Strong interpersonal skills
  • Client Relationship Management
  • Public Speaking
  • Occupational Medicine/work comp knowledge
  • Retention strategies
  • Excellent communication skills
  • Issue and complaint resolution

Community Involvement Professional Affiliations

  • Kansas City Business Journal Professional Panel
  • Occupational Nurses Association Speaker
  • Work Comp Conference Presenter
  • SHRM Member
  • MESA Member
  • Saint Joseph Safety Council Member
  • Saint Joseph Chamber of Commerce

References

References available upon request.

Timeline

Onsite Sales & Marketing

ARC Physical Therapy +
07.2018 - 09.2024

Key Account Specialist

U.S. HealthWorks/Concentra
07.2017 - 06.2018

Account Executive

Mosaic Life Care Occupational Medicine
12.2010 - 07.2017

Director of Marketing/Clinical Services

STARS of Missouri, Inc. (PT/OT, Occupational Medicine)
01.2004 - 12.2010

Associate of Arts - Business

Highland Community College

Marketing

Kansas State University

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Megan Leupold