Megan Loftus

Investigate, evaluate, and resolve complex bodily injury claims involving significant exposures, multiple parties, disputed liability, and varying degrees of injury severity.

- Managed claims from initial report through resolution, maintaining accurate reserves and documentation, and ensuring timely claim handling.

- Evaluate bodily injury damages, including medical treatment, lost wages, pain and suffering, permanency, future care needs, and other economic and non-economic damages.

- Negotiate settlements with claimants, medical providers, and involved parties, ensuring alignment with company guidelines and minimizing financial exposure.

- Exercise independent judgment in evaluating exposure, establishing reserves, developing settlement strategies, and resolving complex claims efficiently and fairly.

- Conduct comprehensive coverage, liability, and damages investigations by reviewing policy provisions, accident facts, medical records, police reports, statements, photographs, and other relevant documentation.

- Determine liability and comparative negligence through detailed analysis of accident circumstances, applicable laws, witness statements, and available evidence.

- Handle coverage investigations and make coverage determinations involving policy language, exclusions, endorsements, limits, and other applicable provisions.

- Identify potential fraud, misrepresentation, subrogation, and recovery opportunities and coordinate appropriate actions to protect company interests.

• Assessed coverage and liability for claims
• Interviews customers, claimants and witnesses
• Exceeds in resolving difficult claims/total losses
• Total loss specialist
• Excellent customer service and care
• Skilled at working independently and collaboratively in a team environment.
• Collaborated with appraisers/estimators to coordinate vehicle repairs
• Managed total loss claims to ensure accurate assessments and timely resolutions.
• Resolved complex claims and total losses effectively

• Supervised employees and developed training programs to enhance performance and engagement.
• Supervised employees and developed training programs to ensure maximum performance.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Reviewed employee performance and created actionable improvement plans to meet performance goals.
• Created schedules, shift reports and other business documentation to coordinate patient needs.
• Placed nursing/dietary/ & housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Commanded controls over expenses and inventory for optimal budget tracking.
• Managed expenses and inventory to ensure accurate budget tracking and resource allocation.
• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to ensure smooth operations.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Managed inventory through cycle counts, audits, and shrinkage control to maintain accuracy and reduce loss.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Hired, managed, and developed top talent to strengthen workflow productivity and enhance team performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Answered product questions with up-to-date knowledge of sales and promotions.