Megan Lopez-Santiago
Ocean Springs,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
MCC II
Navigator Credit Union
Gautier, MS
06.2022 - Current
- Promoted high member satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of members promptly and efficiently.
- Assisted with members requests and answered questions to improve satisfaction.
- Comfortable with resolving issues and taking ownership.
- Assisted members in completing new account application.
- Provided members with information on financial products and services offered by the Credit Union.
- Processed members deposits, withdrawals, transfers, loan payments, and other transactions.
- Researched member inquiries regarding accounts, transactions, fees and services.
- Review Credit checks for potential borrowers as needed.
- Answered incoming calls from members related to their accounts.
- Responded promptly to emails from members requesting assistance.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed dispute on behalf of the member and set the expectation.
- Review incoming documents for authenticity.
- Complete new application in a timely manner
- Assist with members with lending if needed.
Education
Some College (No Degree) -
Mortgage Loan Origination
Online12-2015
High School Diploma -
Harrison Central High School
Gulfport, MS06-1995
Skills
- Time Management
- Adaptable
- Active Listening
- Attentive
- Calm
- Multi-Task Management
- Friendly, Positive Attitude
- Dependable and Responsible
- Efficient
Languages
Spanish
Native/ Bilingual
Timeline
MCC II
Navigator Credit Union
06.2022 - Current
Some College (No Degree) -
Mortgage Loan Origination
High School Diploma -
Harrison Central High School
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