Megan Maggard
Kingsport,TN
Summary
Dynamic professional with a proven track record at KFC, excelling in cash management and customer satisfaction. Skilled in relationship building and training, I enhanced team performance and improved service quality, leading to increased customer loyalty. Committed to maintaining high standards of cleanliness and operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Tanning Bed Clerk
Flos Tanning Salon
Harlan, KY
03.2019 - 09.2019
- Processed customer transactions efficiently using point-of-sale system.
- Assisted clients in selecting tanning products and services tailored to their needs.
- Maintained cleanliness and organization of salon space, ensuring a welcoming environment.
- Educated clients on proper tanning techniques and safety precautions.
- Managed inventory levels by restocking supplies and tracking product usage.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Crew Member Team Leader
KFC
Harlan, KY
03.2018 - 05.2018
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Assisted in managing inventory levels, reducing waste, and optimizing stock usage.
- Delivered exceptional customer experiences through efficient service and effective communication.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
Education
High School Diploma -
Harlan Independent
Harlan, KY05.2019
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Relationship building
- Basic accounting
Timeline
Tanning Bed Clerk
Flos Tanning Salon
03.2019 - 09.2019
Crew Member Team Leader
KFC
03.2018 - 05.2018
High School Diploma -
Harlan Independent