Olivia Gordon
Columbia,South Carolina
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Very personable and love to build relationships, along with trust with customers. Dependable and quick- learning team player that works well with others and thrives in fast paced environments. Excels in calendar management, scheduling, and answering high volume phone lines.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Tanning Consultant
Sol Us Tanning Inc.
Jacksonville, FL
01.2017 - 06.2022
- Educated clients on health and safety of tanning facilities and procedures.
- Assigned clients to appropriate facilities based on desired treatments and tanning needs.
- Sold products to clients to increase salon sales.
- Informed and demonstrated how to use tanning equipment to new clients.
- Updated computer system with client schedules, inventories and spa information.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
Beverage Cart Attendant
South Hampton Golf Club
Jacksonville, FL
08.2020 - 02.2022
- Greeted guests and inquired into beverage choices.
- built strong relationships with guests which resulted in returning customers.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Engaged in suggestive selling and other sales techniques.
Front Desk Receptionist
Nissan North America, Inc.
Jacksonville, FL
07.2018 - 03.2020
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed all tasks in compliance with company policies and procedures.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
GED -
Ponte Vedra High School
Ponte Vedra, FL 08.2013 - 05.2017
Skills
Client needs assessment
Data entry knowledge
Telephone etiquette
Office supplies inventory management
Timeline
Beverage Cart Attendant
South Hampton Golf Club
08.2020 - 02.2022
Front Desk Receptionist
Nissan North America, Inc.
07.2018 - 03.2020
Tanning Consultant
Sol Us Tanning Inc.
01.2017 - 06.2022
GED -
Ponte Vedra High School
08.2013 - 05.2017