Megan Marcoz
Cumberland,Maryland
Summary
Talented Individual goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level administrative officer position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Retail Store Associate
Rue21
04.2023 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Store Manager
Bath And Body Work
04.2021 - 04.2023
- Completed routine store inventories.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Bath And Body Works
09.2020 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Bath And Body Works
08.2018 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Rue21
11.2017 - 08.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Payless Shoe Source
04.2014 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Leader
Bath And Body Works
06.2007 - 06.2014
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
Communications Operator
Western Maryland Health System
03.2011 - 04.2012
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Assisted in the development of new training materials, resulting in improved operator performance.
Licensed Massage Therapit
Healing Hands
07.2010 - 04.2012
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Education
Associate of Applied Science - Massage Therapy
Allegany College of Maryland
Cumberland, MD05.2010
Skills
- Product Knowledge Expertise
- Cash Handling Accuracy
- Store maintenance
- Customer Engagement
- Merchandise Display
- Organization
- Loss prevention awareness
- Customer Service
- Team Collaboration
- Reliable and Responsible
- Honest and Dependable
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Friendly and Helpful
Timeline
Retail Store Associate
Rue21
04.2023 - Current
Store Manager
Bath And Body Work
04.2021 - 04.2023
Store Manager
Bath And Body Works
09.2020 - 04.2021
Assistant Manager
Bath And Body Works
08.2018 - 09.2020
Assistant Manager
Rue21
11.2017 - 08.2018
Assistant Manager
Payless Shoe Source
04.2014 - 05.2017
Communications Operator
Western Maryland Health System
03.2011 - 04.2012
Licensed Massage Therapit
Healing Hands
07.2010 - 04.2012
Sales Leader
Bath And Body Works
06.2007 - 06.2014
Associate of Applied Science - Massage Therapy
Allegany College of Maryland
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