Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGAN MARTINSON

Tumwater,WA

Summary

Dynamic professional with proven success in customer service and cash handling at Lucky Eagle Casino & Hotel. Expertise in multitasking and effective communication enhances team performance and fosters customer loyalty. Quick to resolve issues, ensuring seamless experiences for patrons and businesses represented. Strong ability to build personal connections that drive satisfaction and retention.

Overview

17
17
years of professional experience

Work History

Slot Attendant

Lucky Eagle Casino & Hotel
03.2020 - Current
  • Managed cash handling responsibilities with accuracy while issuing payouts to winning patrons.
  • Resolved slot machine malfunctions efficiently and proactively.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries.
  • Filed out governmental documentation accurately and maintained confidentiality

Fine Dining Server

Lucky Eagle Casino & Hotel
02.2014 - 03.2020
  • Managed multiple tasks effectively while maintaining composure during peak service times.
  • Skillfully communicate with customers and coworkers, utilizing patience, tact, and diplomacy to defuse tension
  • Mentored new servers on fine dining etiquette and efficient techniques, enhancing overall team performance.
  • Recommended wine pairings for specific menu items to enhance dining experience.

Seed Production Technician

Center for Natural Lands Management
04.2018 - 10.2018
  • Assisted in the production of native plant seeds and plugs for use in natural land restoration
  • Farm labor including collection and processing of native plane seed, sowing, and maintaining native plant plugs
  • Development of seed harvesting techniques and date management
  • Nursery maintenance

Professional Wait/Crew Kitchen Staff Member

Tiki Tap House
11.2013 - 02.2014

Office Assistant 3: Firearms

Department of Licensing
05.2013 - 10.2013
  • Reviewed applications and supporting documents for firearm purchasing or transfers.
  • Entered information into designated databases accurately and efficiently.
  • Maintained and updated filing, inventory, mailing, and database systems using both manual and digital methods.
  • Operated standard office equipment, including computers, digital scanners, photocopiers, printers, and FAX.

Restaurant Food Server

Great Wolf Lodge Resort
08.2008 - 05.2013

Education

Bachelor of Arts - Cultural Studies And Botany

Evergreen State College
Olympia, WA
06.2013

Certificate - Baking Program

South Puget Sound Community College
Olympia, WA
06.2011

Associate of Arts - General Studies

South Puget Sound Community College
Olympia, WA
06.2010

Skills

  • Adaptability and quick learning
  • Effective communication
  • Empathy and patience
  • Multitasking efficiency

Timeline

Slot Attendant

Lucky Eagle Casino & Hotel
03.2020 - Current

Seed Production Technician

Center for Natural Lands Management
04.2018 - 10.2018

Fine Dining Server

Lucky Eagle Casino & Hotel
02.2014 - 03.2020

Professional Wait/Crew Kitchen Staff Member

Tiki Tap House
11.2013 - 02.2014

Office Assistant 3: Firearms

Department of Licensing
05.2013 - 10.2013

Restaurant Food Server

Great Wolf Lodge Resort
08.2008 - 05.2013

Bachelor of Arts - Cultural Studies And Botany

Evergreen State College

Certificate - Baking Program

South Puget Sound Community College

Associate of Arts - General Studies

South Puget Sound Community College

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