Megan Matthews
Portsmouth,OH
Summary
Dedicated Residential Home Manager with expertise in crisis intervention and behavioral support plans. Proven ability to create a safe environment while fostering resident engagement and staff development.
Overview
16
16
years of professional experience
Work History
Residential Home Manager
Scioto Residential Services
Portsmouth, Ohio
01.2024 - Current
- Managed daily operations of residential home for individuals with disabilities.
- Oversaw staff scheduling to ensure adequate coverage and support for residents.
- Coordinated recreational activities to enhance resident engagement and socialization.
- Assisted in maintaining a safe and clean living environment for residents.
- Communicated regularly with families regarding resident well-being and updates.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Communicated with families or advocates to discuss resident needs and progress.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Supervised direct care staff on shift including assigning tasks, evaluating performance, coaching, mentoring and disciplining when necessary.
- Ensured proper documentation of medical records, incident reports, and other pertinent information related to resident care.
- Conducted staff meetings and provided training on safety, health, and emergency procedures.
- Documented progress notes regarding changes in resident conditions or behaviors.
- Kept abreast of new developments in the field through seminars.
- Provided guidance to staff in order to ensure that quality standards were met.
- Scheduled regular inspections of the facility to ensure cleanliness, safety, security, and maintenance standards were met.
- Explained policies, procedures and services to patients.
- Home and vehicle maintenance.
- Trainings specified for supervisors.
- Empathy-based care
- Behavioral Support Plans
- Compliance reviews
- Housing needs: groceries, cleaning supplies, and client personal needs. If HVAC or plumbing needs to be fixed, I would call.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Lead Direct Support Professional
Scioto Residential Services
Portsmouth, Ohio
05.2020 - 01.2024
- Trained new direct support professionals on best practices and procedures.
- Monitored client behavior, documenting significant changes and reporting to appropriate personnel.
- Assisted individuals with daily living activities, ensuring personal care tasks were completed.
- Maintained accurate documentation of client progress, incidents, and vital signs.
- Encouraged positive behavior through modeling and reinforcement techniques.
- Aided mobility and independence for disabled individuals while monitoring safety.
- Used approved crisis intervention techniques during emergency situations.
- Conducted training on individualized support plans and dietary needs for clients.
Direct Support Professional
Scioto Residential Services
Portsmouth, Ohio
10.2017 - 05.2020
- Assisted individuals with daily living activities and personal care tasks.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
- Maintained accurate documentation of client progress and incidents.
- Coordinated recreational activities to enhance client engagement and social skills.
- Ensured a safe environment by following health and safety regulations.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Direct Support Professional
Scioto Residential Services
Portsmouth, Ohio
07.2012 - 09.2016
- Assisted individuals with daily living activities and personal care tasks.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Direct Support Professional
Scioto Residential Services
Portsmouth, Ohio
07.2010 - 07.2011
- Assisted individuals with daily living activities and personal care tasks.
- monitored client safety; Suicidal and self-harm behaviors.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Followed care plan and directions to administer medications.
- Responded promptly to emergency situations using sound judgment techniques.
- Maintained confidentiality according to agency policies regarding client information.
Home Health Aide
Quality Care and Ultimate Health Care
South Point, Ohio
05.2009 - 02.2010
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client wellbeing.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Education
High School Diploma -
Clay High School
Portsmouth, OH05-2009
Skills
- Staff training
- Crisis intervention
- Behavioral support plans
- Resident documentation
- Compliance reviews
- Client advocacy
- Effective communication
- Conflict resolution
- Emotional intelligence
- Problem solving
- Emergency preparedness
- Activity coordination
Accomplishments
- Direct Support Professional of the year. 2013
Timeline
Residential Home Manager
Scioto Residential Services
01.2024 - Current
Lead Direct Support Professional
Scioto Residential Services
05.2020 - 01.2024
Direct Support Professional
Scioto Residential Services
10.2017 - 05.2020
Direct Support Professional
Scioto Residential Services
07.2012 - 09.2016
Direct Support Professional
Scioto Residential Services
07.2010 - 07.2011
Home Health Aide
Quality Care and Ultimate Health Care
05.2009 - 02.2010
High School Diploma -
Clay High School