Ballet Dancing
Megan Maurer
Student
Greeley,CO
Summary
With a proven track record at the United States Marine Corps, I excel in operations management and team leadership, enhancing performance and customer satisfaction. My strategic planning and relationship-building skills have driven successful projects and fostered a culture of excellence, achieving a 94% inspection score. My dedication and leadership skills were evident and common knowledge across the work force, granting me metals and numerous certificates and awards.
Overview
8
8
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Manager
United States Marine Corps
07.2020 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsible for over 20 employees at a time, evaluating their attendance, having complete knowledge of their walkabouts, and conducting constant communication with leaders and employees.
- Conducting monthly reports on employees, addressing work behaviors, achievements, and any necessary improvements that need to be made.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Teaching employees technical proceedings of forklift operation, utilizing my knowledge to teach safety precautions, effective and fluid use of heavy machinery with practice and constant evaluation with encouragement, and scheduling and filling out applications for forklift permits and licenses to prepared employees.
- Updating employees fiscal requirements such as scheduling classes, assisting in completing online courses like cyber security and safety protocols, and keeping Military members combat readiness consistent and up to date.
- Attending meetings to increase communication, to update knowledge of fellow colleagues, and employees.
- Accounting for employees attendance and giving accurate numbers to higher ranking Military members.
Inventory Management Specialist
United States Marine Corps
12.2019 - 12.2023
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Spearheaded waste reduction initiatives by identifying obsolete items and implementing disposal or liquidation strategies accordingly.
- Supported company-wide sustainability initiatives by identifying opportunities for reducing waste in inventory management processes and implementing appropriate solutions.
- Implemented effective loss prevention strategies to minimize shrinkage, working closely with security personnel and conducting regular audits.
- Streamlined order fulfillment, ensuring timely delivery of products to customers through close collaboration with sales teams and transportation partners.
- Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Enhanced warehouse efficiency with the introduction of innovative storage solutions and layout optimization.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Fulfilled last minute essential orders by using key communication skills with both the supplier and the customer.
- Conducted a full warehouse inventory each week, submitting totals in our spreadsheet data base for accountability and for customer knowledge.
- Adjusting supplies and goods to maximize efficiency, implementing the strategy first in first out for perishable items.
- Utilizing a forklift in daily tasks including preparing orders for pickup, loading orders in proper Military grade vehicles, offloading restocks and organization of the warehouse.
- Delegating daily responsibilities to achieve the upmost productivity.
- Responding to questions and concerns of customers with kindness, respect and commitment.
- Preparing online programs and inventory for inspections, answering questions from inspectors and scoring 94 out of 100 minimum on each completed inspection.
- Overseeing and purchasing over 7 million dollars of essential supplies to support par levels and Military operations in and out of country.
Food Service Worker
Shack Shake
03.2017 - 08.2018
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Made food according to standard recipes with requested changes for customer satisfaction.
Busser/Restaurant Hostess
Shore Fresh
03.2016 - 03.2017
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Supported team members with additional tasks, promoting a positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Trained new staff in bussing and cleaning procedures.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Giving accurate wait times to guests and using friendly and respectfully customer service.
- Assisting customers to their correct seating, adjusting tables and chairs for comfortability and for amount of guests.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Communicating movement to prevent collisions and safety hazards.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Upheld personal cleanliness and proper attire for safety and professionalism.
- Achieved productive and timely task completion with quickness and effectiveness.
Education
Associate of Arts - Interpreting
Aims Community College
Greeley, CO 05.2001 -
High School Diploma -
Wall High School
Wall Township, NJ 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Workforce management
Customer service
Financial management
Project management
Staff management
Relationship building
Verbal and written communication
Complex Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Accounted for over 70 millions dollars of inventory, awarding me the Navy and Marine Corps Achievement Medal
- Three Meritorious Mast awards
- Two Certificates of Commendation
- Joint Meritorious Unit Award for assisting aid to Afghanistan deployed Marines.
Certification
HITT Course Level 1
Interests
Art and Crafting from recyled materials
Language, Traditions, Cultures and Religion
Volunteering and helping anyone in need
Consitutional Rights and Activism
Animal rights and care
American States
Travel to different countries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Grenade Training
11-2021
Lean Six Sigma
09-2021
Corporals Course
09-2021
HITT Course Level 1
05-2021
Marine Corps Martial Arts Program| Brown Belt
05-2021
CBRN Training
04-2021
Manager
United States Marine Corps
07.2020 - 12.2023
Lance Corporal Leadership
05-2020
Inventory Management Specialist
United States Marine Corps
12.2019 - 12.2023
Food Service Worker
Shack Shake
03.2017 - 08.2018
Busser/Restaurant Hostess
Shore Fresh
03.2016 - 03.2017
Associate of Arts - Interpreting
Aims Community College
05.2001 -
High School Diploma -
Wall High School
05.2001 -