Megan McBride
Godfrey,IL
Summary
Performers driven manager with a proven track record at Fast Eddies Bon Air, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in workforce management and decision-making, I successfully improved service protocols, leading to a significant boost in customer satisfaction while optimizing budgets and inventory management. Strong focus with employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Manager
Fast Eddies Bon Air
01.2005 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Foster a positive work environment by resolving disputes promptly, maintaining open lines of communication with employee, and ensuring maximum output.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing a dissatisfied customers.
Education
High School Diploma -
Edwardsville High School
Edwardsville, IL01-2002
Skills
- Customer service
- Time management
- Decision-making
- Shift scheduling
- Staff training and development
- Workforce management
- Cross-functional team management
- Hiring and training
- Good judgment
- Active listening
- Schedule management
Timeline
Manager
Fast Eddies Bon Air
01.2005 - Current
High School Diploma -
Edwardsville High School
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