Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Washington

West Haverstraw,NY

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Adaptive Equiment Specialist

elizabeth Seton hospital
Yonkers, NY
02.2024 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Provided technical support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.

Wheelchair Assistant

Helen Hayes Hospital
West Haverstraw, NY
10.2018 - Current
  • Replaced worn and damaged parts to keep maintenance equipment fully functional
  • Cleaned and Delivered Wheelchairs
  • Routinely inspected wheelchairs for preventive and emergency maintenance needs
  • Identified problems during daily work inspections and addressed concerns
  • Handled wheelchair in accordance with product handling standards
  • Answered customer questions regarding wheelchairs

Therapy Aide

Helen Hayes Hospital
West Haverstraw, NY
08.2015 - 10.2018
  • Administered simple range of motion exercises
  • Studied treatment plans and adjusted exercises periodically to maximize benefits
  • Set Up Stations for Therapist
  • Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities
  • Cleaned and stocked treatment rooms and surgical suites
  • Assist in Therapy Sessions
  • Answered patient questions promptly through email, phone and in person

Assistant Maintenance Manager

World Gym
West Haverstraw, NY
03.2013 - 08.2015
  • Monitored, inspected and evaluated the performance of mechanical systems.
  • Ensured compliance with safety regulations at all times while performing maintenance tasks.
  • Conducted regular inspections of machinery to identify potential problems or areas needing improvement.
  • Maintained accurate records of all repair activities performed within the facility.

Security Officer/Front Desk

Helen Hayes Hospital
West Haverstraw, NY
03.2013 - 08.2015
  • Provided friendly and professional assistance to employees, visitors and customers
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Handled management of communication by taking and making telephone calls
  • Patrolled and secured industrial and commercial premises to prevent intrusion
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations

Education

High School Diploma -

North Rockland High School
Thiells, NY
05.2008

Skills

  • Supervision
  • Maintenance & Repair
  • Critical thinking
  • Maintenance and repair
  • Customer Relations
  • Emergency Response
  • Management collaboration

Certification

  • Michael N Son Security School- 2015
  • Wheelchair Tech School-2021 Newark, New Jersey

Timeline

Adaptive Equiment Specialist

elizabeth Seton hospital
02.2024 - Current

Wheelchair Assistant

Helen Hayes Hospital
10.2018 - Current

Therapy Aide

Helen Hayes Hospital
08.2015 - 10.2018

Assistant Maintenance Manager

World Gym
03.2013 - 08.2015

Security Officer/Front Desk

Helen Hayes Hospital
03.2013 - 08.2015

High School Diploma -

North Rockland High School

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Daniel Washington