Megan McGroder
Rio Rancho,NM
Summary
Dedicated Healthcare Support Professional with a strong background in patient medical needs, including insurance verification and appointment scheduling. Contributed to team success through effective organization and customer service, complemented by advanced skills in healthcare billing and scheduling software. Demonstrated punctuality, resourcefulness, and interpersonal abilities to enhance patient experience and operational efficiency.
Overview
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Patient Service Representative
Presbyterian Rust Medical Center
Rio Rancho, NM
01.2026 - Current
- Assisted patients with registration and appointment scheduling.
- Answered phone inquiries and resolved patient concerns promptly.
- Answered incoming calls in a professional manner.
- Coordinated communication between patients and healthcare providers.
- Collaborated with medical staff to streamline patient flow processes.
- Managed electronic health records and ensured data accuracy.
- Adhered to HIPAA regulations when handling confidential patient information.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Childcare Provider
Child Development Center, AAFES - Holloman AFB
Alamogordo, NM
08.2022 - 01.2024
- Cared for children of various ages, supporting developmental needs through feeding, dressing, and daily activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Monitored children's progress with ongoing assessments, tailoring activities to enhance individual abilities and interests.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Participated in parent and teacher conferences, fostering communication to address student progress and childcare concerns.
Server/Bartender
Hooters Inc.
Las Cruces, NM
10.2018 - 04.2022
- Coordinated with hosts, bussers, and kitchen staff to ensure timely preparation and service for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Engaged customers, addressed inquiries, and recommended specials to enhance dining experience and drive sales.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques to ensure consistent service quality.
- Upheld high standards of sanitation in accordance with health department regulations.
Shift Leader
Dunkin Donuts & Baskin Robbins
Bernalillo, NM
09.2017 - 06.2018
- Supervised team of 4 during daily shifts, ensuring efficient operation and customer satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised team of 4 during daily shifts, enhancing operational efficiency and customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels and ordering supplies.
- Utilized POS systems efficiently for order processing and inventory management.
- Addressed escalated customer concerns during manager's absence by providing immediate support.
- Managed inventory levels by monitoring stock, ordering supplies as needed, and ensuring product quality met standards.
Education
NRCAHA, NRCCS - Billing And Coding
Medcerify
01.2025 - 08.2026
High School Diploma -
New Mexico State University
Las Cruces, NMSkills
- Customer service
- Health insurance verification
- Healthcare terminology
- Patient communication
- Scheduling appointments
- Remote patient support
- Customer service
- Team collaboration
- Conflict resolution
- Safety awareness
- Patience and empathy
- Scheduling appointments
Certification
- NRCAHA
- NRCCS
Timeline
Patient Service Representative
Presbyterian Rust Medical Center
01.2026 - Current
NRCAHA, NRCCS - Billing And Coding
Medcerify
01.2025 - 08.2026
Childcare Provider
Child Development Center, AAFES - Holloman AFB
08.2022 - 01.2024
Server/Bartender
Hooters Inc.
10.2018 - 04.2022
Shift Leader
Dunkin Donuts & Baskin Robbins
09.2017 - 06.2018
High School Diploma -
New Mexico State University