Megan Mezera
North Mankato,MN
Summary
Senior administrative and client service professional with experience providing high-level administrative support, coordinating schedules and meetings, maintaining confidential records, preparing reports and correspondence, supporting onboarding and hiring activities, and managing office operations. Skilled in customer service, records management, document organization, workflow coordination, and communicating effectively with internal and external stakeholders. Recognized for exceptional organizational skills, attention to detail, professionalism, discretion, and the ability to manage multiple priorities in fast-paced and highly confidential environments.
Overview
18
18
years of professional experience
Work History
CLIENT SERVICE SPECIALIST
Abdo
Mankato, Minnesota
12.2024 - 04.2026
- Provided high-level administrative support for multiple client engagements while coordinating project timelines, onboarding activities, training schedules, and stakeholder communications.
- Maintained confidential payroll, compensation, client, and operational information while ensuring accuracy and appropriate handling of sensitive records.
- Prepared, reviewed, and maintained reports, engagement agreements, project documentation, and client records.
- Coordinated meetings, training sessions, and project activities between clients and internal teams to support timely completion of deliverables.
- Maintained electronic records and CRM databases, ensuring accurate documentation, organization, and accessibility of information.
- Assisted with compensation studies, payroll updates, software implementations, and special projects requiring detailed record management and coordination.
- Responded to client inquiries and concerns through phone, email, and written correspondence while providing prompt and professional customer service.
- Conducted cloud-based training and developed supporting documentation to improve employee onboarding and system adoption.
- Assisted with documenting operational processes and identifying workflow improvements to increase efficiency and service quality.
- Managed multiple deadlines and competing priorities while maintaining a high level of accuracy and attention to detail.
RECRUITER
Ampact
Minneapolis, MN
01.2023 - 10.2024
- Coordinated interview scheduling, onboarding activities, recruitment communications, and candidate documentation throughout the hiring process.
- Served as a primary point of contact for applicants, providing timely information regarding employment opportunities, hiring processes, and onboarding requirements.
- Maintained confidential applicant records and ensured accuracy within the applicant tracking system and electronic databases.
- Prepared recruitment reports, monitored hiring metrics, and maintained documentation supporting recruitment operations.
- Coordinated communications and scheduling between candidates, hiring managers, leadership teams, and community partners.
- Assisted with onboarding documentation and administrative processes to support successful employee integration.
- Managed multiple recruitment projects while ensuring deadlines, documentation requirements, and organizational procedures were met.
- Developed and maintained professional relationships with community organizations to support outreach and recruitment initiatives.
ADVERTISING DIRECTOR & PROPERTY MANAGER ASSISTANT
Small Business Bookkeeping/West Indian Hills Townhomes
Topeka, KS
01.2019 - 08.2022
- Provided administrative support to leadership while coordinating office operations, business communications, scheduling activities, and organizational projects.
- Managed calendars, coordinated meetings, and maintained operational records and documentation.
- Assisted with budgeting activities, expense tracking, invoice monitoring, and financial record maintenance.
- Prepared reports, correspondence, business documents, and administrative materials for leadership review.
- Implemented a paperless records management system that improved document organization, retention, and accessibility.
- Coordinated recruiting activities, interview scheduling, onboarding documentation, and employee orientation support.
- Served as a central point of contact for internal and external communications while maintaining professionalism and confidentiality.
- Assisted with developing and documenting administrative procedures that improved operational efficiency.
RETAIL STORE MANAGER
BCBG Max Azria
Ann Arbor, MI
02.2008 - 02.2011
- Managed daily business operations, employee scheduling, customer service activities, and administrative reporting functions.
- Coordinated interviews, hiring activities, onboarding, and employee training.
- Maintained confidential employee records and personnel documentation.
- Prepared operational reports and maintained business records to support organizational goals.
- Responded to customer concerns and inquiries while ensuring a high level of customer service.
- Coordinated multiple priorities and operational activities while maintaining organization and attention to detail.
Education
Bachelor of Science (B.S.) - Business
University of Wisconsin-Stout
Menomonie, WI, USSkills
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM Systems
- Scheduling & Calendar Coordination
- Customer Relationship Management
- Data Entry
- Document Management
- Applicant Tracking Systems
- Cloud-Based Platforms
Timeline
CLIENT SERVICE SPECIALIST
Abdo
12.2024 - 04.2026
RECRUITER
Ampact
01.2023 - 10.2024
ADVERTISING DIRECTOR & PROPERTY MANAGER ASSISTANT
Small Business Bookkeeping/West Indian Hills Townhomes
01.2019 - 08.2022
RETAIL STORE MANAGER
BCBG Max Azria
02.2008 - 02.2011
Bachelor of Science (B.S.) - Business
University of Wisconsin-Stout