Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Megan Montoya

Leander,TX

Summary

Dynamic licensed cosmetologist with a proven track record at Twist Hair Studio and Spa, excelling in hair cutting and styling. Renowned for exceptional customer service and effective communication, fostering a loyal clientele. Adept at managing appointments and collaborating with teams to enhance client experiences and maintain salon standards.

Overview

10
10
years of professional experience

Work History

Cosmetologist

Twist Hair Studio and Spa
Marble Falls, TX
02.2021 - 08.2024
  • Provided haircuts, coloring, and styling services to diverse clientele.
  • Collaborated with team members to maintain cleanliness and organization of workstations.
  • Advised clients on hair care products and maintenance techniques for optimal results.
  • Conducted consultations to understand client preferences and recommend suitable styles.
  • Managed appointment scheduling using salon management software for efficient service delivery.
  • Stayed updated on industry trends to offer modern styles and innovative techniques.
  • Ensured compliance with health and safety regulations throughout daily operations.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Developed a loyal client base through excellent customer service.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Attended continuing education classes to stay up-to-date with trends in the industry.

RETAIL ATTENDANT

PECHANGA RESORT & CASINO
TEMECULA, CA
09.2018 - 03.2019
  • Perform cash, comp, and credit card sales for the gift shops. Safeguarding and balancing bank and daily revenue generated by the gift shop. Assist customers with product selection. Clean and re stock gift shops during down time.
  • Department Manager: Carmen O'Rourke (951) 553-6926
  • Operated point-of-sale systems for efficient transaction processing and cash handling.
  • Maintained cleanliness and organization of sales floor to promote a welcoming environment.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Monitored inventory levels and reported shortages to management for timely replenishment.

MANAGER

DIAMOND 8 CINEMAS
LAKE ELSINORE, CA
11.2014 - 08.2018
  • Oversaw daily operations of cinema, ensuring efficient workflow and staff management.
  • Managed scheduling for staff to optimize coverage and service quality.
  • Implemented inventory control measures for concessions and supplies management.
  • Developed promotional strategies to increase audience engagement and attendance.
  • Maintained compliance with health and safety regulations in the cinema environment.
  • Resolved customer complaints promptly to ensure a positive viewing experience.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • General Manager: Tina Angel (951) 471-4761

Education

Some College (No Degree) - Cosmetologist

Paul Mitchell The School Austin
Austin, TX

Skills

  • Hair cutting
  • Color application
  • Hair styling
  • Client consultation
  • Appointment scheduling
  • Inventory management
  • Team collaboration
  • Problem solving
  • Time management
  • Effective communication
  • Customer service
  • Issue resolution
  • Physical strength
  • Licensed cosmetologist
  • Salon management
  • Product knowledge

Timeline

Cosmetologist

Twist Hair Studio and Spa
02.2021 - 08.2024

RETAIL ATTENDANT

PECHANGA RESORT & CASINO
09.2018 - 03.2019

MANAGER

DIAMOND 8 CINEMAS
11.2014 - 08.2018

Some College (No Degree) - Cosmetologist

Paul Mitchell The School Austin

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