Summary
Overview
Work History
Education
Skills
Timeline
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Megan Moore

Tualatin,OR

Summary

Adept at customer service and order fulfillment I excelled in my role as Sr. Order Fulfillment Specialist at ScanSource. I was able to handle diverse job requirements and meet company goals. I consistently looked for ways to improve processes and work documents for better efficiency and team success. My expertise in product knowledge, deadline management and adaptability ensured the timely delivery of high-priority quotes and orders, fostering strong relationships with vendors and partners contributing to a seamless customer experience.

Overview

11
11
years of professional experience

Work History

Sr. Order Fulfillment Specialist

ScanSource
03.2017 - 09.2024
  • Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
  • Maximized customer satisfaction through timely and accurate fulfillment of quotes, order submissions, and product inquires and billing disputes
  • Coordinated with sales representatives to address any special requests or modifications to quotes and orders, ensuring customer satisfaction at every stage of the process.
  • Kept up-to-date on industry best practices through continued education efforts, applying newfound knowledge towards enhancing overall operational performance within the role.
  • Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
  • Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
  • Developed strong relationships with suppliers/vendors to ensure timely receipt of goods/products needed for fulfilling customer orders efficiently.
  • Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Order Fulfillment Specialist

Intelisys
12.2013 - 03.2017
  • Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
  • Maximized customer satisfaction through timely and accurate fulfillment of quotes, order submissions, and product inquires and billing disputes
  • Coordinated with sales representatives to address any special requests or modifications to quotes and orders, ensuring customer satisfaction at every stage of the process.
  • Kept up-to-date on industry best practices through continued education efforts, applying newfound knowledge towards enhancing overall operational performance within the role.
  • Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
  • Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
  • Developed strong relationships with suppliers/vendors to ensure timely receipt of goods/products needed for fulfilling customer orders efficiently.
  • Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

High School Diploma -

Scappoose High School
Scappoose, OR
06.2006

Skills

Order tracking

Deadline Management

Teamwork and Collaboration

Quick Learner

Customer Service

Problem-Solving

Time Management

Dependable and reliable

Attention to Detail

Multitasking

Critical Thinking

Organizational Skills

Team Collaboration

Active Listening

Effective Communication

Relationship Building

Data Entry

Product Knowledge

Mentoring and training

Record-keeping

Adaptability

Timeline

Sr. Order Fulfillment Specialist

ScanSource
03.2017 - 09.2024

Order Fulfillment Specialist

Intelisys
12.2013 - 03.2017

High School Diploma -

Scappoose High School

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Megan Moore