Megan Moran

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Designed, established, and assisted in the implementation of workflows, departmental policies, procedures, documentation, and goals
• Documented and resolved performance improvement opportunities and training deficiencies by analyzing productivity, creating training materials and implementing training protocols as needed
• Developed tracking spreadsheets to identify trends, and provide accurate reporting to management daily, monthly, and annually
• Maintained knowledge of compliance requirements, complex knowledge of the products, and general departmental guidelines
• Leveraged data and analytics to make informed decisions and drive business improvements
• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Minimized credit card chargebacks by standardizing internal policies, procedures, and response templates
• Effectively resolved escalated dispute cases by investigating and analyzing transactions to determine the appropriate responses and backup documentation to defend disputes in communication and resolution with merchants on all major financial and credit card processors
• Improved efficiency with financial and credit card platforms by bridging communication, sharing data analysis, and reporting tasks