Johnnatan Arce
Esparza,Costa Rica
Summary
Experienced professional dedicated to providing exceptional customer service, effective communication, thorough research, strategic planning, and collaborative teamwork. Seeking a stable environment to consistently demonstrate dedication and skills.
Overview
8
8
years of professional experience
Work History
Unit Manager Customer Operations
Piedmont Airlines
08.2018 - Current
- Company Overview: American Airlines Group
- Managing a different team every day from 10 to 25 agents.
- Main goal is to turn Aircraft on time, safely and smoothly, with the best Customer Service.
- Coach and provide career development to the staff.
- Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.
- Manage a team with varied duties to include supervisors and agents.
- Administrative duties to be measured daily/weekly/monthly reports.
- Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees.
- Proven success as a Team Leader with ability to preplan manpower and equipment.
- Ability to work independently, set and meet own deadlines.
- Ability to work well with all levels of management and support staff.
- Able to defuse conflicts among team members.
- Professional train on Microsoft Office Suite.
- American Airlines Group
Detention Officer
Mecklenburg Sheriff Office
06.2020 - 07.2021
- Officer at Mecklenburg Detention Facility.
Ramp Agent
Piedmont Airlines
02.2017 - 08.2018
- Company Overview: American Airlines Group
- American Airlines Group
Education
BBA - Business Administration
Universidad de Ciencias y Arte
Esparza, Puntarenas01.2013
Bachelor of Science - Business Administration
Universidad de Ciencias y Arte
Esparza, Puntarenas01.2012
MBA - Master Business Administration specialist in Merchandising
Universidad FUNDEPOS
San Jose, Costa Rica01.2009
Bachelor of Arts - Broadcasting specialist in Graphic Design
Universidad Veritas
San Jose, Costa Rica01.2002
Skills
- Microsoft Office
- Human resources
- Self-starter
- Budgeting
- Strategic leadership
- Effective communication
- Market analysis
- Analysis
- Customer engagement
- Learning
Languages
English
Spanish
Timeline
Detention Officer
Mecklenburg Sheriff Office
06.2020 - 07.2021
Unit Manager Customer Operations
Piedmont Airlines
08.2018 - Current
Ramp Agent
Piedmont Airlines
02.2017 - 08.2018
Bachelor of Science - Business Administration
Universidad de Ciencias y Arte
Bachelor of Arts - Broadcasting specialist in Graphic Design
Universidad Veritas
BBA - Business Administration
Universidad de Ciencias y Arte
MBA - Master Business Administration specialist in Merchandising
Universidad FUNDEPOS
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