Megan Morris
Warrenville,IL
Summary
Dynamic marketing professional with a proven track record at Hollywood Casino Aurora, excelling in client engagement and staff management. Successfully drove revenue growth through innovative promotions and strategic marketing initiatives. Adept at building relationships and optimizing customer experiences, consistently exceeding business goals while maintaining high satisfaction levels.
Overview
12
12
years of professional experience
Work History
Catering Supervisor
Corner Bakery Cafe
01.2005 - 01.2010
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly, and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Maintained close working relationships with General Manager, chefs, and support staff.
Advertising & Promotions Coordinator
Hollywood Casino Aurora
09.2003 - 11.2004
- Managed day-to-day functions of promotion departments.
- Developed and executed all in house and external promotions for Hollywood Casino such as cash and gift giveaways, radio station promotions, special events and parties.
- Supervised all advertising for casino such as television, newspapers, radio, billboards and sponsorship events.
- Collaborated with media representatives to optimize coverage of special events.
- Assisted customers about account or informational issues to maintain high levels of customer satisfaction.
Marketing Services Manager
Hollywood Casino Aurora
03.1999 - 12.2001
- Collaborated with several various departments on a daily basis to run successful marketing campaigns
- Managed and executed all marketing events from cash giveaways, jackpot parties, special events and promotions.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Developed and implemented all direst mail programs (1+ millions pieces annually)
- Managed and maintained integrity of customer database.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Worked with customer of daily basis for coupons, comps and special events.
Advertising & Promotions Coordinator
Hollywood Casino Aurora
04.1998 - 04.1999
Supervisor of Casino Services
Hollywood Casino Aurora
09.1997 - 04.1998
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Sports Management And Marketing
Cleveland State University
Cleveland, Ohio, OHSkills
- Relationships and rapport
- Client engagement
- Staff management
Timeline
Catering Supervisor
Corner Bakery Cafe
01.2005 - 01.2010
Advertising & Promotions Coordinator
Hollywood Casino Aurora
09.2003 - 11.2004
Marketing Services Manager
Hollywood Casino Aurora
03.1999 - 12.2001
Advertising & Promotions Coordinator
Hollywood Casino Aurora
04.1998 - 04.1999
Supervisor of Casino Services
Hollywood Casino Aurora
09.1997 - 04.1998
Bachelor of Science - Sports Management And Marketing
Cleveland State University