Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Mower-Mobley

Evans,WV

Summary

Dynamic professional with expertise in insurance knowledge and effective communication, honed at CareFirst BCBS. Excelled in problem-solving and relationship building, ensuring high customer satisfaction. Proven adaptability in diverse roles, from technical troubleshooting at IBEX Global to warehouse operations. Achieved over 95% customer satisfaction through personalized support and strategic solutions.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CareFirst BCBS
Charleston, West Virginia
10.2019 - Current
  • Assisted customers with inquiries regarding health insurance plans and benefits.
  • Managed account updates and policy changes in company database systems.
  • Maintained knowledge of current healthcare regulations affecting insurance offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Technical Support Representative

IBEX Global
Charleston, WV
09.2016 - 10.2019
  • Resolved customer inquiries through phone, email, and chat communication channels.
  • Escalated unresolved issues to senior technicians for further investigation.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Demonstrated advanced product knowledge to solve customer issues.

Warehouse Worker

Niterra, F.K.A NGK Sparkplugs
Sissonville, WV
10.2014 - 02.2015
  • Maintained inventory accuracy through regular cycle counts and audits.
  • Collaborated with team members to optimize workflow efficiency and safety.
  • Packaged products for shipment while adhering to quality standards.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Operated scanners, computers, and other equipment to track orders.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Table Busser/Cook

Your Family Restaurant
Kenna, West Virginia
05.2013 - 10.2014
  • Cleared tables promptly after guest departure, ensuring a clean environment.
  • Monitored dining area for spills or messes, addressing issues immediately.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.
  • Organized dishwashing areas so that they were efficient for use.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Engaged with guests in a polite and friendly manner to enhance the dining experience.
  • Effectively multitasked within fast-paced environment.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Education

High School Diploma -

Ripley High School
Ripley, WV
05-2013

Skills

  • Insurance knowledge
  • Technical troubleshooting
  • Regulatory compliance
  • Problem solving
  • Effective communication
  • Relationship building
  • Stress management
  • Data documentation
  • Call center experience
  • Live chat support
  • Critical thinking
  • Spreadsheets
  • Adaptability and flexibility

Timeline

Customer Service Representative

CareFirst BCBS
10.2019 - Current

Technical Support Representative

IBEX Global
09.2016 - 10.2019

Warehouse Worker

Niterra, F.K.A NGK Sparkplugs
10.2014 - 02.2015

Table Busser/Cook

Your Family Restaurant
05.2013 - 10.2014

High School Diploma -

Ripley High School

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