Megan Neal
Spokane,WA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Pullman, WA
03.2025 - Current
- Led high-performing team to achieve operational excellence and enhance customer satisfaction.
- Developed and implemented training programs to improve staff performance and service quality.
- Analyzed sales data to identify trends, optimizing product offerings for increased profitability.
- Fostered a positive work environment, encouraging teamwork and collaboration among staff members.
Assistant Store Manager
Starbucks Coffee Company
Pullman, WA
09.2024 - 03.2025
- Developed staff schedules to ensure adequate coverage during peak hours while maintaining labor cost efficiency.
- Collaborated with upper management on store initiatives, contributing insights for strategic planning and execution.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Shift Supervisor
Starbucks Coffee Company
Pullman, WA
10.2021 - 09.2024
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Barista/Barista Trainer
Starbucks Coffee Company
Moscow, ID
01.2021 - 10.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Ensured quality control by maintaining cleanliness and organization of workstations and equipment.
- Handled cash register operations, processing transactions accurately and efficiently.
Barista
Roost Coffee & Market
Pullman, WA
06.2015 - 02.2020
- Crafted high-quality espresso beverages with precision and attention to detail.
- Collaborated with team members to streamline order processing during peak hours.
- Conducted regular quality checks on coffee beans and equipment to uphold product standards.
Education
Psychology
Washington State University
Pullman, WA06.2011
Skills
- Effective customer service skills
- Proficient in prioritizing tasks
- Efficient task organization
- Reliable time management
- Training and mentoring
- Store merchandising
Timeline
Store Manager
Starbucks Coffee Company
03.2025 - Current
Assistant Store Manager
Starbucks Coffee Company
09.2024 - 03.2025
Shift Supervisor
Starbucks Coffee Company
10.2021 - 09.2024
Barista/Barista Trainer
Starbucks Coffee Company
01.2021 - 10.2021
Barista
Roost Coffee & Market
06.2015 - 02.2020
Psychology
Washington State University