Yasmin Sanchez
Houston
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Everything But Water
Houston, TX
06.2022 - Current
- Manage sales and expenses to optimize results
- Support Store Manager in maintaining staffing levels consistent with business needs to ensure excellent customer service
- Ensure adequate shift coverage and scheduling to business needs including covering shifts if scheduled associate is unable to work
- Maintain brands standards around cleanliness, organization, and visual presentation
- Support Store Manager to build a culture of collaboration and accountability
- Demonstrate clear understanding of sales goals and align behaviors accordingly
- Trained and mentored junior staff, fostering a collaborative team environment.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Tennis/Athletic Shift Leader
Sweetwater Country Club
Sugarland, TX
11.2019 - 06.2022
- Responsible for opening and closing of facility
- Completed cash and credit card transactions accurately using POS software.
- Purchased and maintained office supplies inventories, and always carefully adhered to budgeting practices
- Maintained cleanliness and organization of facility
- Trained and mentored team members on service protocols and customer engagement techniques.
- Supervised daily operations to ensure seamless service and adherence to quality standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Women’s Apparel Shift Leader
Nordstrom
Houston, TX
01.2021 - 05.2022
- Assisted customers on Nordstrom app to create lookbooks
- Stocked, replenished, and organized store floor/backroom
- Support women’s floor manager to build a culture of accountability and collaboration
- Demonstrate a clear understanding of sales goals and world accordingly to ensure goals were being met
- Trained and mentored new staff on company policies and best practices for sales techniques.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Education
Houston Community College
Houston, TX02.2026
High School Diploma -
Hastings High School
Houston, TX05-2015
Skills
- Bilingual fluent in Spanish/English
- Web and tech savvy
- Reliable teamwork and interpersonal skills
- Flexible Schedule
- Sales Professional
- Effective customer service skills
- Basic merchandise skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Attention to detail
- Store opening and closing
- POS systems
Timeline
Assistant Store Manager
Everything But Water
06.2022 - Current
Women’s Apparel Shift Leader
Nordstrom
01.2021 - 05.2022
Tennis/Athletic Shift Leader
Sweetwater Country Club
11.2019 - 06.2022
Houston Community College
High School Diploma -
Hastings High School