Maria Acosta
Dayton,NV
Overview
15
15
years of professional experience
Work History
Medical Assistant
Nevada Health Centers
Carson City , NV
10.2022 - Current
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Take patients histories & vital signs.
- Assist providers in preparing for minor surgeries and exams.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Clean and maintain medical equipment following procedures and standards.
- Document notes during patient visits.
- Respond to patient callbacks and phone-in prescription refill requests.
- Educate patients about medications, procedures and physician's instructions.
- Secure patient information and maintain patient confidence.
- Participate in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administer rapid tests for COVID and strep to help clinical staff assess conditions.
- Collaborate with local pharmacies to resolve and clarify issues with patient medication.
Telehealth Coordinator
Nevada Health Centers
Carson City, NV
08.2019 - 10.2022
- Schedule Virtual & Telehealth Appointments
- Pre-Visit Planning to include insurance eligibility & benefits, Copay Collection
- Check in & Out Virtual Care Appointments
- Follow up on provider & patient requests
- Run productivity, Billing & scheduling reports
- Support clinic team/non clinic members to provide excellent customer service
- Learn, follow, monitor, and educate others on telehealth workflows, policies and procedures
- Coordinate achievement of program goals and objectives.
- Facilitate understanding of program protocols and policies with telehealth users, to include front desk personnel, medical assistants, nurses, and providers.
- Arrange for and perform training of telehealth end users, provide proficiency testing, and maintain training records.
- Update participant contact documentation and telehealth intranet.
- Establish and manage procedures for: telehealth referrals; Medicaid enrollment; vision, dental, and behavioral health services & Community resources
- Collect documentation records and data as appropriate.
- Routinely communicate program progress and/or concerns with the telehealth Project Manager and/or Director of Telehealth
- Ensure HIPAA compliance and patient confidentiality
Front Office Representative
Nevada Health Centers
Carson City , NV
09.2012 - 08.2019
- Check in/out patients
- Translate
- Verify insurance eligibility and calculate a sliding scale fee
- File registration documents in medical record according to policy and procedures
- Confirm appointments
- Ensure that patients fill out appropriate forms and check for accuracy
- Schedule/Reschedule appointments
- Open/Close providers schedule
- Train new staff to perform work activities
- Critical thinking & decision making
- Assist manager with different projects/reports
- Enter registration information into computer for new patients
- Check for outstanding balances and encourage payment or direct patient to billing office to make payment arrangements
- Insure patient confidentiality and comply with HIPAA requirements
- Lock and secure cash at end of day
Front office clerk- Grant Position
Carson City Health Department/Environmental Health
Carson City , NV
01.2010 - 08.2012
- Outreach events
- Greet Clients and direct them to the right destination
- Confidential filing
- Check in/out patients
- Take Payments and schedule appointments
- Process Insurance- St Mary's, Medicaid and Blue Cross Blue Shield
- Clear out register and complete deposit by end of day
- Scan all register documents and Ins/ID cards
- Data and Survey entry
- Review QI notes
- Take payments for Environmental Health/ Food Permits
- Organized office mail
Education
Certified Medical Assistant
Sierra Nevada Health Centers
High School Diploma -
Dayton Highschool
Certified Healthcare Worker -
Reno Nevada
Skills
- Bilingual fluent in Spanish/English
- MS Excel
- MS Word
- Customer relations
- Reconciliation
- Administrative tasks
- Filing
- Scanning
- Answering phones
- Patient scheduling
- Multi-tasking
- Outlook
- Back and front office operations
- Billing
- Verifying Insurances
- Collecting Copay's & Payments
- Judgment and decision making
- Epic
- Nextgen
- WHC
- Title X
- Sliding fee scale
Timeline
Medical Assistant
Nevada Health Centers
10.2022 - Current
Telehealth Coordinator
Nevada Health Centers
08.2019 - 10.2022
Front Office Representative
Nevada Health Centers
09.2012 - 08.2019
Front office clerk- Grant Position
Carson City Health Department/Environmental Health
01.2010 - 08.2012
Certified Healthcare Worker -
Reno Nevada
Certified Medical Assistant
Sierra Nevada Health Centers
High School Diploma -
Dayton Highschool
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