Megan Newton
Phoenix,AZ
Summary
Results-driven Restaurant Leader with extensive experience supervising shifts and training staff. Expertise in cash management, order accuracy, inventory control, and sanitation standards. Committed to maintaining high service levels and fostering team performance in fast-paced environments. Skilled in employee oversight and mentoring, with a proactive approach to daily operations and process improvement.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Shift Leader
Pizza Hut
Phoenix, AZ
05.2024 - Current
- Monitored food safety, cleanliness, and sanitation standards
- Coordinated carryout, delivery, and dine-in order flow
- Checked orders for quality and completeness.
- Utilized POS systems efficiently for order processing and inventory management.
- Managed cash register operations to ensure efficient payment processing., payments, and cash drawer balancing
- Prepared pizza dough, sauces, and toppings for kitchen service.
- Assembled pizzas according to customer orders and restaurant recipes.
- Restocked ingredients, pans, and supplies throughout busy restaurant shifts.
- Handled food safely while following sanitation and kitchen cleanliness standards.
Sandwich Artist
Subway Inc
Phoenix, Arizona
05.2026 - 10.2026
- Prepared Subway sandwiches, wraps, and salads to customer specifications.
- Trimmed meats and cheeses for sandwiches as needed.
- Operated cash register and processed customer payments at Subway restaurant.
- Maintained food safety standards during prep, service, and storage tasks.
- Cleaned workstations, equipment, and dining areas to support restaurant sanitation.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Linen Processor
Goodwill of Central and Northern Arizona
Phoenix, AZ
12.2024 - 04.2025
- Sorted incoming merchandise by condition, category, and resale standards.
- Inspected donations for quality, safety, and placement readiness.
- Ensured proper pricing of items to maintain compliance with Goodwill store standards.
- Processed donated goods for Goodwill retail and donation operations.
- Stocked merchandise onto sales floor and production areas.
- Maintained clean workspaces in backroom and processing stations.
Crew Trainer/Manager in Training
McDonald's
Phoenix, AZ
01.2024 - 05.2024
- I was scheduled to go to a manager class in June, but due to a car accident on May 28, 2024, I was forced to leave employment and had been on Unemployment from June 2024 to December 2024.
- Collaborated with team to ensure smooth operations and task completion.
- Greeted customers and provided courteous front-line service
- Operated cash register, processing payment transactions efficiently at checkout.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained inventory levels through regular stocking of shelves with products.
Dunkin Donuts Assistant Manager
Dunkin Donuts
Phoenix, AZ
02.2021 - 01.2024
- Started with company as shift lead, working early morning hours to set up store merchandise and bake bagels, croissants, muffins, and donuts for opening. Within 2 years, was promoted to Assistant Store Manager working at 2 locations, and started GM training. Served as temporary GM for 6 months, supervising employees, managing truck orders, and ensuring smooth operations until new GM was hired. Completed inventory, labor tracking, and daily numbers reporting to maintain operational efficiency. Have exceptional customer service skills, and work great in stressful situations as well as with a team.
- Managed crew to ensure efficient service in counter, drive-thru, and dining room areas.
- Trained team members on POS registers, cash handling, and guest service standards.
- Scheduled shifts and coordinated coverage for peak Dunkin Donuts business hours.
Housekeeping
Best Western Premier Hotel
Phoenix, AZ
11.2020 - 04.2021
- Sanitized bathrooms, surfaces, and high-touch areas using approved cleaning supplies.
- Cleaned guest rooms, restocked linens, and maintained tidy facility standards.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bedding and organized housekeeping carts with necessary supplies.
- Inspected rooms for maintenance issues and reported concerns to facility staff.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
Shift Supervisor
KFC/A&W
Bellingham, WA
04.2017 - 02.2019
- Trained new team members on restaurant procedures and customer service
- Supervised employees, processed guest orders and payments, ensured accurate order preparation.
- Managed cash handling, register counts, and end-of-shift reconciliation
- Monitored food safety, sanitation, and quality standards across service areas
- Communicated job duties, expectations, and policies to employees, enhancing team understanding.
Head Cook
Denny's
Bellingham, WA
08.2015 - 05.2016
- Led Denny's diner kitchen during busy breakfast, lunch, and dinner service.
- Coordinated ticket flow with servers and line staff, optimizing order delivery during peak service times.
- Prepared grill, fry, and pantry items following Denny's menu standards.
- Prepared and cooked guest orders on flat top grill and fryers, ensuring timely service and quality standards.
- Monitored and enforced food safety regulations in the kitchen, maintaining compliance and ensuring guest safety.
- Inspected ingredients, supplies, and equipment before each shift.
- Maintained clean workstations, utensils, and cooking surfaces throughout service.
Head Cook/Trainer
Applebee's bar and grill
Bellingham, WA
09.2012 - 06.2015
- Oversaw grill, sauté, and fry stations in busy Applebee's kitchen
- Coordinated food preparation with servers and managers during peak service
- Monitored food safety, sanitation, and temperature controls across kitchen areas
- Trained new staff members in safe food handling procedures and knife skills.
- Prepared ingredients by cutting, chopping, and slicing meat and produce for meals.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Retail Sales Associate/Cashier
Ross Dress For Less
Phoenix, AZ
12.2008 - 04.2012
- Greeted customers, delivering friendly service to enhance shopping experience.
- Greeted Ross Dress For Less customers and answered product questions
- Assisted customers in locating items within the store.
- Organized fitting rooms and returned items to proper racks
- Maintained clean and organized work area to support efficient store operations.
- Monitored customer behavior to ensure safety and deter suspicious activity.
Lube Technician/cashier
CBL Lube Center
Peoria, AZ
06.2007 - 05.2008
- Performed oil changes and fluid services on CBL Lube Center vehicles.
- Inspected belts, hoses, tires, and brakes during every service visit.
- Inspected vehicle batteries for proper charge levels., coolant, and transmission fluid for proper levels.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Replaced filters, wiper blades, and light bulbs using shop tools.
- Maintained clean service bays, tools, and equipment throughout each shift.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Communicated maintenance needs and repair concerns with customers clearly.
Education
Production Leadership Excellence
Mcdonalds
Phoenix, AZ04-2024
Associate of Arts - Bartending/Mixology
Bartending Academy of Arizona
Phoenix, AZ02-2007
Alcohol Awareness And Training
Arizona Department of Liqueur Licenses & Control
Phoenix, AZ02-2007
Computer Usage And Apllications - Computer science/ applications
Rio Salado College
Goodyear, AZ08-2004
GED -
Rio Salado College
Goodyear05-2001
Skills
- Food safety
- Safety compliance
- Inventory management
- POS systems
- Cash handling
- Team supervision
- Shift scheduling
- Customer service
- Team leadership
- Team motivation
- Attention to detail
- Effective communication
- Verbal communication
- Flexible schedule
- Positive attitude
- Health and safety standards
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- ServSafe
- August 2023 to August 2026
- Serv safe food handler
- Food Handler Certification
- February 2022 to February 2025
- Food handlers card
- Authorized to work in the US for any employer
- Certificate in Computer Science and Applications
- Bartending License and Alcohol Awareness Certified
- Current Food Safety and Food Certification Card
- Serv safe certified
- Certificate in McDonald's leadership and excellence
Timeline
Sandwich Artist
Subway Inc
05.2026 - 10.2026
Linen Processor
Goodwill of Central and Northern Arizona
12.2024 - 04.2025
Shift Leader
Pizza Hut
05.2024 - Current
Crew Trainer/Manager in Training
McDonald's
01.2024 - 05.2024
Dunkin Donuts Assistant Manager
Dunkin Donuts
02.2021 - 01.2024
Housekeeping
Best Western Premier Hotel
11.2020 - 04.2021
Shift Supervisor
KFC/A&W
04.2017 - 02.2019
Head Cook
Denny's
08.2015 - 05.2016
Head Cook/Trainer
Applebee's bar and grill
09.2012 - 06.2015
Retail Sales Associate/Cashier
Ross Dress For Less
12.2008 - 04.2012
Lube Technician/cashier
CBL Lube Center
06.2007 - 05.2008
Production Leadership Excellence
Mcdonalds
Associate of Arts - Bartending/Mixology
Bartending Academy of Arizona
Alcohol Awareness And Training
Arizona Department of Liqueur Licenses & Control
Computer Usage And Apllications - Computer science/ applications
Rio Salado College
GED -
Rio Salado College