MEGAN NGO
Madison,WI
Summary
Compassionate and dedicated coordinator with comprehensive knowledge of oncology scheduling and the health insurance environment that may present barriers to access. Knowledgeable of clinical flow of operations, patient experience, community access to clinics and hospitals based on insurance, and health information systems. Skilled in building relationships and collaborations with colleagues and community members to promote social change and improve access to resources that can positively impact material conditions.
Overview
4
4
years of professional experience
Work History
Patient Scheduling Coordinator
University Hospital – Carbone Cancer Center
Madison, WI
04.2026 - Current
- Schedule complex appointments that require organization of multiple resources such as Radiology, Chemotherapy, Echo/Vascular Laboratory, or the Infusion Center
- Train new administrative support staff to interpret, evaluate, and complete orders from treatment plans, enhancing clarity and compliance in patient care processes
- Coordinate physician and nurse schedules, ensuring seamless patient care and minimizing appointment delays
- Assess and resolve difficult situations in-clinic, improving patient satisfaction and fostering a positive care environment
Insurance Advisor
Becker Agency, LLC
Middleton, WI
10.2022 - 01.2026
- Enrolled clients in private health insurance plans, ensuring continuous coverage for individuals and families
- Guided agency clients during Open Enrollment Period, assessing plan, policy, and health changes to enhance plan renewal outcomes
- Developed and nurtured carrier relationships to prioritize clear communication, foster trust, and improve problem resolution for clients
- Managed inbound calls, identifying customer needs and delivering tailored assistance
Education
Bachelor of Business Administration - Marketing
University of Wisconsin – Madison
Madison, WI05-2022
Skills
- Google Analytics
- Microsoft Office
- Multitasking Abilities
- Adaptability
- Conflict Resolution
- Vietnamese
Timeline
Patient Scheduling Coordinator
University Hospital – Carbone Cancer Center
04.2026 - Current
Insurance Advisor
Becker Agency, LLC
10.2022 - 01.2026
Bachelor of Business Administration - Marketing
University of Wisconsin – Madison