Megan Norwood
Oklahoma City,OK
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Mercy Hospital Oklahoma City. Skilled in cleaning, sanitizing, and customer service, demonstrating exceptional work ethic and reliability. Excelled in adopting innovative housekeeping processes, significantly improving room turnover rates.
Overview
8
8
years of professional experience
Work History
Cashier
OnCue
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Housekeeping
Megan's Pro Cleaning
01.2020 - 12.2022
- Helped with general light housekeeping and transportation arrangements.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Housekeeping
Mercy Hospital Oklahoma City
01.2017 - 11.2019
- Collaborated with housekeeping to ensure timely room turnover, minimizing guest delays during peak hours.
- Improved operational efficiency by implementing new housekeeping processes and procedures.
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Collaborated with housekeeping staff to ensure guest rooms met cleanliness standards upon arrival.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
Janitor
Hobby Lobby
02.2016 - 01.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
Education
GED -
Opportunities Industry Center
Oklahoma City, OK04.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
Timeline
Cashier
OnCue
08.2023 - Current
Housekeeping
Megan's Pro Cleaning
01.2020 - 12.2022
Housekeeping
Mercy Hospital Oklahoma City
01.2017 - 11.2019
Janitor
Hobby Lobby
02.2016 - 01.2017
GED -
Opportunities Industry Center
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