MEGAN OJEDA
Myakka City,FL
Summary
Customer-focused manager and office administrator with 7+ years of experience across retail, hospitality, and construction industries. Skilled in client relations, office management, sales support, and team leadership. Recognized for adaptability, problem-solving, and delivering excellent customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Accounting + Operations Coordinator
Walker Properties LLC
Fayetteville, Georgia
12.2025 - Current
- Supported bookkeeping tasks, including invoice processing and record keeping.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Entered data into company databases with high accuracy and attention to detail.
- Utilized spreadsheet software to track project progress and manage deadlines effectively.
- Prepared monthly reports on payroll costs for management review.
- Tracked vacation accruals and sick leave balances for all employees.
Manager
Summer Breeze Pools & Spa
Fayetteville, GA
04.2024 - 01.2026
- Lead daily operations of the sales center, ensuring excellent customer service and smooth workflows.
- Build strong customer relationships by recommending tailored solutions, upselling products, and following up to generate repeat business.
- Resolve customer issues promptly and professionally to maintain high satisfaction and loyalty.
- Oversee merchandising, inventory, and cleanliness to uphold brand standards.
- Support shipping, receiving, and warehouse operations when needed.
- Supervised staff to ensure quality customer service experiences.
- Coordinated scheduling for service appointments and maintenance tasks.
Lead Host
Trilith Guesthouse
Fayetteville, GA
12.2023 - 04.2024
- Welcomed guests, managed reservations, and coordinated seating to optimize service flow.
- Enhanced guest experience through personalized welcome packages and tailored service.
- Collected and analyzed guest feedback to improve service standards.
- Trained and supported new hosts, ensuring consistency in customer service delivery.
Office Administrator
L&D Excavation
Bullhead City, AZ
08.2016 - 12.2023
- Managed daily office operations, including scheduling, correspondence, and recordkeeping.
- Prepared invoices, tracked payments, and maintained accurate financial documentation.
- Coordinated with contractors, clients, and vendors to ensure smooth project workflows.
- Oversaw supply management and maintained organized filing systems.
- Provided administrative support to management, improving efficiency and communication.
Front Desk Receptionist
Debbie's
Bullhead City, AZ
09.2021 - 06.2022
- Greeted and assisted visitors, answered inquiries, and directed calls to the right departments.
- Handled client communications via phone, email, and mail.
- Managed visitor check-in, security protocols, and maintained accurate logs.
Barista
Starbucks
Fort Mohave, AZ
03.2020 - 08.2021
- Delivered exceptional service by engaging with customers and personalizing their orders.
- Prepared beverages with precision and consistency to maintain brand quality.
- Stayed updated on coffee trends and brewing techniques through regular training.
Host
Outback Steakhouse
Laughlin, NV
12.2019 - 03.2020
- Welcomed guests, managed seating arrangements, and reduced wait times for efficiency.
- Maintained a clean, organized host stand to create a professional first impression.
- Engaged with guests, offering recommendations to enhance their dining experience.
Barista
Javalinan's Coffee
Fort Mohave, AZ
08.2019 - 03.2020
- Crafted visually appealing latte art and seasonal drinks to draw customers and elevate brand image.
- Fostered relationships with regulars by remembering their preferences, strengthening customer loyalty.
- Cultivated a warm and inviting atmosphere to improve overall customer satisfaction.
Education
Mohave High School
Bullhead City, AZSome College (No Degree) -
Arizona State University
Tempe, AZSkills
- Office administration
- Data entry
- Invoice processing
- Financial documentation
- Stock Management
- POS systems
- Client relations
- Customer Interaction
- Conflict resolution
- Attention to detail
- Basic Sales Techniques
- Team leadership
Timeline
Accounting + Operations Coordinator
Walker Properties LLC
12.2025 - Current
Manager
Summer Breeze Pools & Spa
04.2024 - 01.2026
Lead Host
Trilith Guesthouse
12.2023 - 04.2024
Front Desk Receptionist
Debbie's
09.2021 - 06.2022
Barista
Starbucks
03.2020 - 08.2021
Host
Outback Steakhouse
12.2019 - 03.2020
Barista
Javalinan's Coffee
08.2019 - 03.2020
Office Administrator
L&D Excavation
08.2016 - 12.2023
Mohave High School
Some College (No Degree) -
Arizona State University