Dynamic individual with more than 10 years hands-on experience in Pharmacy and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II-Remote
Humana/Centerwell
Victoria, TX
05.2025 - Current
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Certified Pharmacy Technician-Remote
Walgreens Boots Alliance
Victoria, TX
02.2024 - 05.2025
Assisted pharmacists in filling prescriptions and verifying medication accuracy
Provided exceptional customer service by addressing patient inquiries and resolving issues effectively.
Operated pharmacy software to process prescriptions and manage patient profiles.
Provided exceptional customer service by addressing patient inquiries promptly.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Roger's Pharmacy
Victoria, TX
05.2023 - 02.2024
Assisted pharmacists in filling prescriptions and verifying medication accuracy.
Maintained pharmacy inventory by monitoring stock levels and placing orders as needed.
Operated pharmacy software to process prescriptions and manage patient records efficiently.
Educated patients on medication usage, potential side effects, and storage instructions.
Collaborated with healthcare professionals to ensure optimal patient care and medication therapy management.
Certified Pharmacy Technician-Lead Technician
CVS Pharmacy inside Target Store
Victoria, TX
10.2021 - 05.2023
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Counted, measured, and compounded medications following standard procedures.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician
HEB Plus
Victoria, TX
02.2021 - 08.2021
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Entered and processed patients' prescriptions into internal system.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
CVS Pharmacy
Victoria, TX
10.2016 - 02.2021
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Managed medication inventory, ensuring availability of all necessary drugs.
Maintained pharmacy inventory by monitoring stock levels and placing orders as needed.
Education
Associate of Applied Science - Health Science
Victoria College
Victoria, TX
Certificate of Technical Studies - Pharmacology
Kicking Horse Job Corp
Ronan, MT
08.2016
High School Diploma -
Calallen High School
Corpus Christi, TX
06.2014
Skills
Customer service
Attention to detail
Problem-solving skills
Pharmacist support
Multitasking and organization
Quality assurance and control
Certification
National Pharmacy Technician Certification (PTCB)
Assessments
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.