Megan Palencia
Lilburn,GA
Summary
Dedicated professional with a strong work ethic and proven ability to adapt to new challenges. Demonstrates exceptional interpersonal skills and a commitment to enhancing organizational success. Experienced in working independently and mastering new skills quickly to meet company needs. Motivated to contribute effectively to both full-time and part-time roles, driving personal and professional growth.
Overview
16
16
years of professional experience
Work History
Sales/Manager
Natalie's Bridals by Blue Bloom
Lawrenceville, Georgia
04.2018 - Current
- Facilitated ordering and organizing of office supplies, typed and formatted order forms, answered phones and addressed customer inquiries while resolving concerns.
- Oversaw management of client credit card and cash payments, ensuring accuracy in transactions.
Updated and organized client databases and files for improved operational efficiency.
Coordinated incoming and outgoing calls, and email, to facilitate timely correspondence. - Administered inventory revisions, documenting all orders and transactions in spreadsheets on a monthly basis.
- Contributed to Bridal Market shows as a buyer, securing fresh inventory options
Operations/Care Coordinator/Virtual Administrator
inHealth Lifestyle Therapeutics
Remote , CA
04.2021 - 10.2024
- Executed everyday responsibilities including handling inbound and outbound communications via calls, texts, and emails with professionalism.
- Coordinating assignment and resolution of accounts, scheduling, billing, and service issues from patients and employees.
- Managed report generation while updating and creating patient charts in Advanced AMD.
Uploaded all reports to Microsoft SharePoint for streamlined access and organization. - Support processing of orders, managing appointments, and fulfilling service requests.
- Trained and supported coordinators and coaches to achieve success in company goals while constructing a task planner for missing details for account managers.
- Supported execution of extensive tasks and projects mandated by supervisors for maintaining precise records of patient interactions in Advanced AMD system.
- Executed efficient processing of patient referrals, insurance documentation, and visit notes through Advanced AMD fax
Sales Associate
New Natalie's Bridal
Norcross, Georgia
08.2017 - 03.2018
- Managed merchandising to ensure proper placement of clothing articles.
- Assisted customers in selecting bridal gowns and accessories.
- Provided personalized fitting consultations for brides and bridal parties.
- Collaborated with team members to ensure a seamless shopping experience.
- Maintained store cleanliness, responded to phone inquiries and customer questions, and resolved customer concerns.
- Proficient in distinct fabric, style, and dress design language to support brides in discovering perfect dress.
- Collaborates effectively in a dynamic, high-energy environment with colleagues.
- Handled customer inquiries and resolved concerns effectively.
Sales Associate
Nordstroms
Dunwoody, Georgia
10.2016 - 06.2017
- Managed clothing merchandising by ensuring proper folding, hanging, and placement of garments.
- Maintained department cleanliness, managed phone inquiries, and resolved customer concerns.
- Orchestrated exceptional customer service in every interaction, enhancing product and service experiences.
Demonstrated strong teamwork skills within dynamic, energetic settings alongside colleagues. - Collaborated with team members to ensure a seamless shopping experience.
Sales Associate/Soft Line
Target
Dunwoody, Georgia
10.2013 - 05.2015
- Managed clothing merchandising through meticulous organization of folded, hung, and correctly positioned items.
- Ensured department cleanliness, handled phone calls and customer questions, and addressed customer issues.
- Adapted to corporate jargon, exemplified by Customer First (employees engage in cashier tasks when customer volume is high), excels in a fast-paced, organized setting with fellow colleagues.
- Operated cash register and processed transactions accurately.
- Maintained organized displays and stocked shelves efficiently.
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to enhance store operations.
Cashier
Fry's Electronics
Duluth, Georgia
09.2009 - 07.2010
- Processed customer transactions efficiently, maintaining organization within sections and aisles
- Handled returns and exchanges in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained accurate cash drawer balances throughout shifts.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Rockmart High School
Rockmart, GA05.2009
Skills
- Detail-oriented
- Document filing
- Multitasking
- Teamwork
- Customer service
- Microsoft Office
- Google Docs
- Team collaboration
- Customer relationship management
- Inventory management
- Order fulfillment
- Attention to detail
- Effective communication
- Verbal and written communication
- Database administration
- Visual merchandising
- Conflict resolution
- Problem solving
- Teams
- Notebook
- SharePoint
- Advanced AMD
- RingCentral
- Analytics 125
References
References available upon request.
Timeline
Operations/Care Coordinator/Virtual Administrator
inHealth Lifestyle Therapeutics
04.2021 - 10.2024
Sales/Manager
Natalie's Bridals by Blue Bloom
04.2018 - Current
Sales Associate
New Natalie's Bridal
08.2017 - 03.2018
Sales Associate
Nordstroms
10.2016 - 06.2017
Sales Associate/Soft Line
Target
10.2013 - 05.2015
Cashier
Fry's Electronics
09.2009 - 07.2010
High School Diploma -
Rockmart High School