Megan Parent
Mesa,AZ
Summary
Dynamic operations manager with a proven track record of enhancing organizational efficiency through innovative employee motivation techniques and rigorous policy enforcement. Expertise in industry best practices, market trends, and regulatory compliance ensures alignment with operational goals. Recognized for a strategic, analytical approach to business planning and adeptness in resolving daily challenges. Committed to fostering a collaborative work environment that drives performance and supports continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Team Member Experience
Cooper's Hawk Winery and Restaurant
10.2025 - Current
- Managed daily operations over 120 team members to ensure superior guest experiences and consistent service quality.
- Orchestrated and delivered team member training initiatives to boost performance and enhance product knowledge.
- Talent acquisition and interview coordination while aligning with managerial schedules and hours of operation
- Monitored performance metrics assisting managers in coaching team for improved results.
- Coaching discussions emphasizing growth standards and comprehension
- Conducted regular evaluations of training effectiveness, adjusting methods to improve outcomes.
- Collaborated with management t to identify training needs based on operational goals and employee feedback.
Server/Bartender
Coopers Hawk Winery and Restaurant
03.2023 - Current
- Clarified menu selections to accommodate dietary restrictions.
- Utilized POS system to efficiently place orders and manage billing processes.
- Developed positive rapport with returning clients.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Executed prompt food and beverage service, maintaining focus on customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
General Manager
Pork On A Fork
10.2021 - 03.2023
- Oversaw budget execution, conducted employee evaluations, facilitated training sessions, and coordinated schedules.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Ground Control
01.2017 - 02.2021
- Executed inventory management by aligning selections with guest preferences and market trends.
- Developed innovative weekly promotions to increase customer visits.
- Created comprehensive employee handbook to enhance operational efficiency.
- Developed procedures to maintain uniformity and address corrective actions.
- Managed recruitment, training, and staff development.
- Coordinated events to foster community engagement and boost business.
- Established theoretical par for ordering to optimize inventory management.
Education
Phlebotomy - Medical Laboratory Science
Brookline College
Tempe, AZ10-2010
Skills
- Cost management strategies
- Customer service expertise
- Expense tracking and analysis
- Coordinator for blended learning programs
- Recruitment and onboarding
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
Certification
- Food Handler Manager
- Primary ServSafe Alcohol
- ServSafe Allergens
Timeline
Manager of Team Member Experience
Cooper's Hawk Winery and Restaurant
10.2025 - Current
Server/Bartender
Coopers Hawk Winery and Restaurant
03.2023 - Current
General Manager
Pork On A Fork
10.2021 - 03.2023
General Manager
Ground Control
01.2017 - 02.2021
Phlebotomy - Medical Laboratory Science
Brookline College