Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Hi, I’m
Megan Payne
New Market ,Md
Summary
Overview
10
years of professional experience
Work History
Maryland Rivals Basketball Inc
Executive Director
03.2022 - Current
Job overview
- Delivered comprehensive administrative and analytical assistance to SVP IT, SVP Operations, and IT/Operations teams, facilitating seamless operations and decision-making processes
- Developed and optimized program website, resulting in 60% increase in web traffic and improved website performance
- Leveraged expertise in program management, budgeting, and event coordination to ensure seamless operations and high-quality experience for athletes and families
- Implemented organizational systems and procedures to streamline operations, resulting in increased productivity.
- Spearheaded new program initiatives to address unmet community needs and advancing program mission.
The Lash Bar
Project Marketing Director
03.2018 - Current
Job overview
- Fostered strategic partnerships to drive business growth and enhance brand recognition
- Developed and nurtured strong client relationships resulting in 95% increase in repeat business
- Demonstrated proficiency in Salesforce, and HubSpot, to streamline lead generation processes for maximum efficiency
- Utilized CRM software to track and analyze sales activities, update customer information, and generate detailed reports, resulting in 20% increase in sales productivity
- Demonstrated proficiency in video production, animation, motion graphics, and video editing utilizing software such as Adobe Premiere Pro, After Effects, and Final Cut Pro
- Utilized technical skills in Adobe Creative Suite and graphic design software to produce visually compelling materials that effectively communicated brand messaging to target audiences
- Streamlined project management processes increasing project completion efficiency
- Proficient in operating various filming equipment and implementing advanced filming techniques to produce high-quality marketing materials.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
WeightNot
Product Manager
10.2016 - 03.2018
Job overview
- Enhanced learning experience for clients by delivering visually appealing and engaging teaching materials, resulting in increased client satisfaction and improved understanding of nutrition concepts
- Developed and maintained strong business relationships with diverse clientele, resulting in 87% increase in customer retention
- Demonstrated comfort and confidence with on-camera presentations, facilitating seamless virtual meetings and calls with clients
- Cultivated positive and ethical environment, resulting in 30% reduction in turnover and achieving high rate of client retention
- Utilized customer service software including Zendesk and Salesforce to effectively respond to and resolve client inquiries, increasing customer satisfaction
- Actively suggested trade-offs in resources or scope and pinpointed ways for diverse teams to collaborate towards shared goal.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Identify, negotiate, and secure resources needed for planning. Understanding priorities of PA and how to operate effectively within.
- Proactively propose trade-offs in resourcing or scope and identify ways for disparate teams to work together to achieve common goals.
Merritt Athletic Clubs
Sales and Marketing Advisor
10.2013 - 10.2016
Job overview
- Utilized technical skills in customer relationship management (CRM) software to track and analyze membership data for targeted sales efforts
- Implemented strategies to improve staff performance and customer satisfaction, increasing positive customer feedback
- Successfully developed and implemented targeted marketing campaigns resulting in consistent stream of qualified leads
- Utilized advanced analytics tools to track and analyze key metrics, implementing data-driven optimizations that improved ROI by 15%
- Resolved customer issues promptly and effectively through strong communication and decision-making skills, resulting in 53% decrease in customer complaints
- Spearheaded growth of club's membership by 82% over two years by creating engaging programs and leveraging social media platforms for outreach.
Education
University of MarylandCollege Park, MD
Bachelor of Science from Food And Nutrition Science
05.2014
University Overview
Franciscan University of SteubenvilleSteubenville, OH
Associates from Early Childhood Education
05.2010
University Overview
Skills
Zendesk
Infusionsoft
Excel
Salesforce CRM Software
Staff Management
Technical Support
Product Promotions
Customer Buying Habits
Accomplishments
Accomplishments
- In 2018, I founded my own LLC and successfully expanded the company for eight remarkable years.
- Partnered with Child and Youth Services at Fort Detrick military base, creating a program offering club sports activities to children who otherwise couldn't afford them.
- Proud contributor to the New York Times bestselling anthology, "Deserts to Mountaintops" by Loren Buchanan.
Timeline
Executive Director
Maryland Rivals Basketball Inc
03.2022 - Current
Project Marketing Director
The Lash Bar
03.2018 - Current
Product Manager
WeightNot
10.2016 - 03.2018
Sales and Marketing Advisor
Merritt Athletic Clubs
10.2013 - 10.2016
University of Maryland
Bachelor of Science from Food And Nutrition Science
Franciscan University of Steubenville
Associates from Early Childhood Education