MEGAN PEISERT
Loveland,CO
Summary
Customer-oriented sales professional with 6 years of experience. Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from associates, customers, providers, and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Designer
Lowes Home Improvment
03.2023 - Current
- Assisted customers in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Streamlined the design process by utilizing advanced software tools, resulting in accurate project estimates and timely completion.
- Built strong relationships with customers by providing exceptional service and frequent communication throughout the entire design process.
- Created visually appealing 3D renderings to help customers visualize their new kitchen space before construction began.
- Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
- Selected flooring, counters, cabinets and appliances based on customer needs and budgets.
Cabinet Sales Specialist
Lowes Home Improvment
09.2022 - 03.2023
- Adhered to company initiatives and achieved established goals
- Answered product questions with up-to-date knowledge of sales and promotions
- Managed contracts with fabricators, suppliers and installers
- Monitored customer order process and addressed customer issues
- Developed key customer relationships to increase sales
- Conveyed customer needs and preferences to design and production departments
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Demonstrated product features to align with customer needs
- Created successful strategies to develop and expand customer sales
- Presented products and services to prospective and existing customers to meet client needs.
Appliance Associate
Lowes Stores
08.2022 - 08.2022
- Maintained knowledge of sales and promotions, return policies and security practices
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Placed special orders or called other stores to find desired items
- Organized store by returning merchandise to proper areas and restocked displays
- Greeted customers to determine wants or needs
- Answered store and merchandise questions and led customers to wanted items
- Cleaned shelves, counters and tables to maintain organized store
- Recommended merchandise to customers based on needs and preferences.
Cabinet Associate
Lowes Home Improvment
03.2022 - 07.2022
- Maintained knowledge of sales and promotions, return policies and security practices
- Ticketed, arranged and displayed merchandise to promote sales
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended, selected and located merchandise based on customer desires
- Described merchandise and explained use, operation and care
- Greeted customers to determine wants or needs
- Organized store by returning merchandise to proper areas and restocked displays
- Placed special orders or called other stores to find desired items
- Answered customer questions and provided store information
- Updated inventory and production information using warehouse management systems and scanner guns
- Cleaned shelves, counters and tables to maintain organized store
- Answered store and merchandise questions and led customers to wanted items
- Exchanged merchandise for customers and accepted returns
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cabinet Sales Specialist
Lowe's
02.2021 - 02.2022
- Answered product questions with up-to-date knowledge of sales and promotions
- Managed contracts with fabricators, suppliers and installers
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Developed key customer relationships to increase sales
- Conveyed customer needs and preferences to design and production departments
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Demonstrated product features to align with customer needs
- Created successful strategies to develop and expand customer sales
- Presented products and services to prospective and existing customers to meet client needs
- Fostered relationships with customers to expand customer base and retain business.
Millwork Sales Specialist
Lowes Home Improvment
07.2020 - 01.2021
- Placed special orders or called other stores to find desired items
- Described merchandise and explained use, operation and care
- Exchanged merchandise for customers and accepted returns
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Maintained knowledge of sales and promotions, return policies and security practices
- Greeted customers to determine wants or needs
- Answered store and merchandise questions and led customers to wanted items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences.
Installed Sales Coordinator
Lowes Home Improvment
10.2017 - 06.2020
- Motivated sales professionals by delivering positive reinforcement and constructive feedback
- Scheduled deliveries and installation teams
- Reviewed customer complaints to determine appropriate methods for resolution
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers
- Ensuring materials were ready for installer pickup or delivery
- Supported sales team members to drive growth and development
- Scheduled and managed installations by contacting installers and customers throughout process
- Double checked orders and installation requests
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Processed RP/XP when applicable.
Education
Certification - Medical Insurance Coding
DeVry University
Downers Grove, IL02.2021
Associate of Arts - Liberal Arts And General Studies
Mohave Comunity College
Bullhead City, AZ05.2017
Skills
- Relationship Selling
- Planning and Coordination
- Product and Service Knowledge
- People Skills
- Territory Sales
- Training & Development
- Post-Sales Support
- Product Management and Pricing
- Sales Closing
- Customer Retention Abilities
- Customer Needs Assessment
- Promotional Planning
- Lead Generation
- Computer Skills
Certification
- Cabinetry Specialist
- Floorplans & Specifications Specialist
- Remodeling Specialist
- Sales & Marketing Specialist
- Universal Design
Timeline
Virtual Designer
Lowes Home Improvment
03.2023 - Current
Cabinet Sales Specialist
Lowes Home Improvment
09.2022 - 03.2023
Appliance Associate
Lowes Stores
08.2022 - 08.2022
Cabinet Associate
Lowes Home Improvment
03.2022 - 07.2022
Cabinet Sales Specialist
Lowe's
02.2021 - 02.2022
Millwork Sales Specialist
Lowes Home Improvment
07.2020 - 01.2021
Installed Sales Coordinator
Lowes Home Improvment
10.2017 - 06.2020
Certification - Medical Insurance Coding
DeVry University
Associate of Arts - Liberal Arts And General Studies
Mohave Comunity College
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