Megan Peters
Petersburg,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
Overview
15
15
years of professional experience
Work History
Academic Program Specialist
Penn State Universit
University Park, PA
11.2023 - Current
- Implements continuous improvement measures through ongoing evaluation of Graduate content, policies and procedures.
- Proactively addresses any potential issues or concerns related to the Graduate program, ensuring a smooth and successful implementation for all involved parties.
- Cultivates a culture of inclusivity within the program, promoting diversity among students, faculty, and staff members alike.
- Improved overall program quality by conducting regular assessments and implementing necessary improvements such as student information tracking and databases.
- Increased student satisfaction through consistent delivery of high-quality educational experiences.
- Streamlined program administration by creating efficient processes for tracking student progress and outcomes.
- Organized and allocated resources required to meet needs of 328 graduate students.
Records Specialist 4
Penn State University
University Park, Pa
01.2022 - 11.2023
- Advised and answered any questions, comments or concerns from students, faculty or staff regarding University Policies and procedures
- Collaborated with faculty and admissions committee to admit all eligible applicants into the PhD program
- Scheduled all PhD committees, Comprehensive exams, PhD defense exams and English proficiency exams
- Worked with the Graduate School to approve STAP for all eligible students
- Worked with ISSA to ensure that international students have all necessary paperwork and visas to attend PSU, CPT, or internships
- Coordinated between Brian and myself to ensure we were all on task and working towards any deadlines that were approaching
- Organized, set up and operated any orientations and events.
Retail Store Manager
Mens Wearhouse - Tailored Brands Inc.
State College, Pa
09.2019 - 12.2021
- Interviewed, hired, supervised, evaluated, reassigned duties, and trained/mentored a staff of 12.
- Provided exceptional customer experience and helped support the team selling process
- Completed non-customer duties such as shipment processing, ecommerce processing and back of house operations such as inventory orders and scheduling
- Trained and mentored store staff on all operational policies and procedures as well as enforced compliance
- Established financial goals for retail, rental and custom sales volume, as well as quality of sales
- Analyzed reports to drive rental and retail sales volume through customer outreach and follow up
- Validated that the store staff delivered outstanding customer service by coaching, teaching and leading by example.
- Held weekly meetings with regional director and regional managers to discuss successes, opportunities and ways to improve.
Senior Manager
Outback Steakhouse - Bloomin' Brands
State College, Pa
06.2012 - 09.2019
- Interviewed, hired, supervised, evaluated, reassigned duties/delegated, and trained/mentored a staff of 75
- Scheduled and directed staff in their daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Exhibited thorough knowledge of food, beverage, supervisory duties, service techniques and guest interactions
- Interacted with the guests to ensure their experience was fantastic. Corrected any issues with the guests if there were any
- Consistently obtained highest rating from the county health department and EcoSure
- Assigned tasks and oversaw the direction of employees to ensure compliance with food procedures and quality control guidelines
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Provided financial planning, financial analyses, and perform statistical reporting with recommendations for cost effectiveness on all budgets such as labor, food, beverage, and facilities.
- Managed accounts payable, accounts receivable and payroll
- Developed goals (food and beverage) and defined the objectives for performance improvement if needed.
- Rewarded and recognized staff for their successes
- Collaborated with other managers in the district on innovation and improvements
- Performed administrative duties; copies, faxes, point of contact for correspondence, meeting set up and conference call agendas.
Assistant Manager
Outback Steakhouse - Bloomin' Brands
Lancaster, Pa
10.2009 - 06.2012
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and staff
- Assisted salary managers with schedule writing and administrative duties.
Medical Unit Clerk
Lancaster General Hospital
Lancaster, Pa
10.2011 - 04.2012
- Managed the receptionist area, including greeting visitors and responding to telephone and inperson requests for information
- Input all of the medical orders into the hospital computer system to obtain testing, blood work, exams, etc
- Corresponded and set up different medical testing throughout the hospital and doctors’ offices
- Input all the new patient information into the hospital’s system
- Input all the doctor’s orders into the hospital’s system
- Responded to all codes throughout the hospital and assisted if necessary
- Refilled empty patient chars
- Assisted nurses with administrative duties; faxes, copies, phone calls, etc
- Assisted all floors and units of the hospital.
Education
Bachelor of Science - Criminal Justice
Lock Haven University
Lock Haven, Pa12.2008
High School Diploma -
Central Mountain High School
Mill Hall, Pa06.2004
Skills
- Enrollment Management
- Collaborative Teamwork
- Written and oral communication
- Managing schedules
- Document Management
- Records Management
- Faculty support
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Punctual and Dependable
- Documentation skills
- Professional ethics
- Task Prioritization
- Student Support
- Conflict Management
Timeline
Academic Program Specialist
Penn State Universit
11.2023 - Current
Records Specialist 4
Penn State University
01.2022 - 11.2023
Retail Store Manager
Mens Wearhouse - Tailored Brands Inc.
09.2019 - 12.2021
Senior Manager
Outback Steakhouse - Bloomin' Brands
06.2012 - 09.2019
Medical Unit Clerk
Lancaster General Hospital
10.2011 - 04.2012
Assistant Manager
Outback Steakhouse - Bloomin' Brands
10.2009 - 06.2012
Bachelor of Science - Criminal Justice
Lock Haven University
High School Diploma -
Central Mountain High School
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