Megan Pham
Rancho Cucamonga,CA
Summary
Analytical shift leader with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team and company benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments. Pursuing a role in education that directly impacts dual enrollment students from the lens of a dual enrollment alumni.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express Restaurant
Rancho Cucamonga , CA
02.2022 - Current
- Manage a $2 million store budget accounting for associate hours, sales, inventory, delivery, maintenance, repairs, order accuracy
- Collaborate and fundraise with local K–12, community members, and the Children’s Miracle Network Hospital
- Ensure staff was trained properly in all aspects of their job duties and responsibilities, notably safety protocols
- Aides in training new associates on the operations of the shift and expectations that Panda Restaurant Group hones as well as upcoming shift leaders
- Maintains an organized and efficient work environment by delegating tasks
- Performes and analyzes the sales daily report, noting trends and thus, suggested associate hours for the upcoming week based on sales and performance
- Verifies the registers and safe count for either the morning or night shift
- Reconciles any discrepancies between opening and closing balances from the safe and register drawers
- Adheres to all health code regulations per California Department of Public health and our third party service, Eco Sure
- Handles guest inquires within a timely manner, while providing accurate information regarding menu items, promotions, and Panda rewards
- Upholds Panda's mission, values, environment, and way
- Provides guest service and satisfaction
- Prepares my store for readiness of incoming guests as a keyholder
- Stays up to date with implementing sales goals, guest love attention, updates or altered policies, and management changes
- Encourages feedback from associates and our guests through our online survey or in person feedbacks
Dual Enrollment Student
Etiwanda High School
Rancho Cucamonga, CA
08.2019 - 08.2023
- Coordinated classes that aligned with A-G requirements, IGETC, transfer requirements, and UC/CSU requirements
- Versed in using Assist.org and the college catalog of the following CSU's, UC's, and CCC's: Chaffey College, UCR, Cal State Northridge, Mt. Sac, Cal State San Bernardino, Norco College, Cal Poly Pomona, Riverside City College, and Moreno Valley College
- Navigated the Dual Enrollment and California Community College application, policies, admission processes, and eligibility as a first-semester freshman in high school
- Collaborated with my high school counselor and designated high school dual enrollment counselor as well as the Chaffey dual enrollment counselor
- Created student educational plans for myself and for peers
- Provided academic guidance, peer-to-peer support, and held workshops on how to articulate Etiwanda High School's dual enrollment program and Chaffey Community College's matriculation process
- Established a new, transferable Econ class to UCR that aligned with Etiwanda High School's A-G requirements
- Navigated between HSP course offerings and Non-HSP classes
- Petition for course equivalencies
- Became an early graduate by following the aforementioned
Education
Some College (No Degree) - Biology
Mt. SAC
Walnut, CA12-2023
High School Diploma -
Etiwanda High School
Etiwanda, CA08-2022
Some College (No Degree) - Biology
Chaffey College
Rancho Cucamonga, CASkills
- Proficient in Excel/Google Sheets and Word/Google Docs
- Evaluate student educational plans and recommend improvement
- Prepare, organize, and control budgets
- Asses critical situations and information and implement essential courses of action
Timeline
Shift Leader
Panda Express Restaurant
02.2022 - Current
Dual Enrollment Student
Etiwanda High School
08.2019 - 08.2023
Some College (No Degree) - Biology
Mt. SAC
High School Diploma -
Etiwanda High School
Some College (No Degree) - Biology
Chaffey College