Megan Phillipps
Sandy,UT
Summary
Dynamic professional with a proven track record at Amazon, enhancing team performance through effective problem-solving and collaborative learning. Spearheaded initiatives that significantly improved operational efficiency and employee skill development. Excels in data analysis and conflict resolution, driving continuous improvement with a focus on results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon
Baltimore, MD
06.2024 - Current
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Negotiated with external training providers to secure high-quality programs at cost-effective rates.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Developed feedback system for training sessions, leading to more targeted and effective educational content.
Outbound Problem Solver
Amazon
West Jordan, UT
07.2022 - 06.2024
- Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
- Implemented standard operating procedures for handling complex or high-value shipments, ensuring proper care throughout the entire outbound journey.
- Provided critical input during weekly meetings, contributing ideas for continuous improvement initiatives related to the outbound process.
- Applied analytical thinking when troubleshooting system errors that impacted the outbound process, working closely with IT teams to resolve issues and prevent future occurrences.
Shift Lead
Costa Vida
Salt Lake City, UT
04.2021 - 04.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Associate of Applied Science - Business Management
Western Governors University
Salt Lake City, UT06-2025
Skills
- Collaborative learning
- Problem-solving abilities
- Multitasking Abilities
- Conflict Resolution
- Professionalism
- Feedback collection
- Data Analysis
- Phone Etiquette
- Stress Tolerance
- Persuasion skills
- Following scripts
- Professional phone voice
Certification
- Google Analytics Individual Qualification (IQ) - Google.
- UT Driver's License
- ServSafe Food Handler's Certification
Languages
German
Limited Working
Spanish
Elementary
Timeline
Learning Ambassador
Amazon
06.2024 - Current
Outbound Problem Solver
Amazon
07.2022 - 06.2024
Shift Lead
Costa Vida
04.2021 - 04.2022
Associate of Applied Science - Business Management
Western Governors University