Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Megan Phillipps

Sandy,UT

Summary

Dynamic professional with a proven track record at Amazon, enhancing team performance through effective problem-solving and collaborative learning. Spearheaded initiatives that significantly improved operational efficiency and employee skill development. Excels in data analysis and conflict resolution, driving continuous improvement with a focus on results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon
06.2024 - Current
  • Boosted employee performance and confidence by providing regular constructive feedback and coaching.
  • Negotiated with external training providers to secure high-quality programs at cost-effective rates.
  • Increased team collaboration by initiating regular knowledge-sharing sessions.
  • Developed feedback system for training sessions, leading to more targeted and effective educational content.

Outbound Problem Solver

Amazon
07.2022 - 06.2024
  • Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
  • Implemented standard operating procedures for handling complex or high-value shipments, ensuring proper care throughout the entire outbound journey.
  • Provided critical input during weekly meetings, contributing ideas for continuous improvement initiatives related to the outbound process.
  • Applied analytical thinking when troubleshooting system errors that impacted the outbound process, working closely with IT teams to resolve issues and prevent future occurrences.

Shift Lead

Costa Vida
04.2021 - 04.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

Associate of Applied Science - Business Management

Western Governors University
Salt Lake City, UT
06-2025

Skills

  • Collaborative learning
  • Problem-solving abilities
  • Multitasking Abilities
  • Conflict Resolution
  • Professionalism
  • Feedback collection
  • Data Analysis
  • Phone Etiquette
  • Stress Tolerance
  • Persuasion skills
  • Following scripts
  • Professional phone voice

Certification

  • Google Analytics Individual Qualification (IQ) - Google.
  • UT Driver's License
  • ServSafe Food Handler's Certification

Languages

German
Limited Working
Spanish
Elementary

Timeline

Learning Ambassador

Amazon
06.2024 - Current

Outbound Problem Solver

Amazon
07.2022 - 06.2024

Shift Lead

Costa Vida
04.2021 - 04.2022

Associate of Applied Science - Business Management

Western Governors University

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Megan Phillipps