Megan Pleeter
Columbia Falls,MT
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
Work History
Operations Supervisor/GM
The Guild Fitness Club
04.2025 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- General computer proficiency. Running Membership, Financial, Inventory, etc. Daily, Weekly, Monthly reports, learning and using an industry-specific software system (Excel/Sheets, Word, etc.)
- Experience with financials reporting (budgets, P&Ls, etc.)
- Managing Sales & Marketing efforts including CRM management, social media, and so forth.
- Managing and overseeing front desk staff and operations, along with working Front Desk Duties as needed. Covering shifts.
- Solid Customer Service skills.
- Supervised daily operations, ensuring adherence to safety and customer service protocols.
Alpine Rangers Coach
Flathead Valley Ski Education Foundation
11.2024 - Current
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Administrative Assistant
Paveco
09.2024 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Effectively handled payroll, new hire paperwork and terminations.
- Generated invoices upon receipt of billing information and tracked collection progress.
Assistant General Manager
Stretch Zone
09.2023 - 09.2024
- Introduces potential prospects to our methods and presents them with a program suitable and tailored for them
- Assists in the maintenance of our clients' programs by providing weekly stretches for them
- Setting regarding goals, scheduling, administrative tasks, and delivery of an outstanding customer experience
- Serves the Stretch Zone client base with excellent customer service, effective practitioner-assisted stretching techniques, and the creation of a long-term customer loyalty environment
- Enhanced business-wide performance with improved procedures and workflows
- Increased sales with multifaceted approaches involving employee coaching, customer service, and team motivation.
Customer Service Office Assistant
Bridger Bowl
10.2021 - 04.2023
- Support and help supervise Guest Services representatives in selling tickets
- Greet guests in base area and help provide a positive guest experience
- Know and understand Entabeni point of sales system
- Assist guests with purchasing of products
- Work outside in adverse weather conditions
- Provide guests with understanding of Bridger Bowl products while maintaining a high level of customer service
- Help resolve guest concerns, when possible
- Provide relief for co-workers' breaks
- Perform additional duties as assigned by Guest Services Manager and Assistant Manager.
- Worked effectively in fast-paced environments.
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 07.2020
- Manage overall branch operations and supervise the management team while developing the branch's business and operational strategy
- Supervise, mentor, train, coach, evaluate, and develop staff
- Managed daily operations of store to ensure efficiency and productivity
- Review and analyze reports of financial statements and billings
- Resolved customer complaints or issues in timely manner.
Alpine Ski Coach
Loon Mountain Resort
11.2014 - 03.2020
- Working actively with children to reach a goal while making it enjoyable and rewarding
- Communication with parents to explain what their child's progress and weaknesses are while also explaining what they need to work on outside of the program
- Teaching skills for all learning levels so each child can learn and grow
- At the end of the weekend reporting back to the team supervisor with the improvement of the group and what we will be working on the next weekend
- Work as an individual coach and maintain self-discipline to meet individual goals as well as large goals for the whole group.
Management Trainee/Assistant
Enterprise Rent-A-Car
01.2017 - 10.2019
- Working actively with a team to construct a successful business
- Producing the highest customer service to those who walk through the door as well as the businesses associated with daily rental
- Perfecting sales techniques along with problem-solving skills.
Education
Master of Science - Child Development Psychology
Southern New Hampshire University
Hooksett, NH05.2028
Bachelor of Science - Wellness Coaching
Plymouth State University
Plymouth, NH05.2016
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Employee development
- Scheduling coordination
- Budget administration
- Marketing
- Operational planning
Timeline
Operations Supervisor/GM
The Guild Fitness Club
04.2025 - Current
Alpine Rangers Coach
Flathead Valley Ski Education Foundation
11.2024 - Current
Administrative Assistant
Paveco
09.2024 - 04.2025
Assistant General Manager
Stretch Zone
09.2023 - 09.2024
Customer Service Office Assistant
Bridger Bowl
10.2021 - 04.2023
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 07.2020
Management Trainee/Assistant
Enterprise Rent-A-Car
01.2017 - 10.2019
Alpine Ski Coach
Loon Mountain Resort
11.2014 - 03.2020
Bachelor of Science - Wellness Coaching
Plymouth State University
Master of Science - Child Development Psychology
Southern New Hampshire University
Rebranding
Played a key role in the full rebranding transition from World Gym to an independently operated private gym. Led initiatives including membership structure redesign, implementation of new management software, enhancement of member relations, and development of social media and website presence from the ground up.